Thank you for your patience and willingness to do your part to help our City meet its state regulatory obligations! The State requires all water utilities to complete an inventory survey of all properties in their territory to be sure every location which requires "backflow prevention devices" has one. Most residential properties do not require these devices, but we need to check everyone to be sure. (Backflow prevention devices prevent contaminated water from flowing into the City's water supply system.) We have completed a pilot project to test the best way to distribute surveys and are now revising our survey game plan based on those results. We anticipate conducting the surveys on a citywide basis in the next year or two.
Utilities Operations Office Municipal Service Center 3201 East Bayshore Rd. Palo Alto, CA 94303 Electric Phone: 650-496-6934 Fax: 650-493-8427 Water, Gas, Wastewater Phone: 650-496-6982 Fax: 650-496-6924 Hours: Mon-Fri 7:00-3:30pm