Whom to Call List

  • Communications
  • During a Major Utility Project

    Communications

    (After-Hours Calls)

    Emergency Calls – 24 Hours

    Administration

    Public Works/WGW Utilities

    In-House Emergency

    329-2535

    329-2579

    329-2345/911

    Electric Service

    Emergency

    Planned Outages Overhead & Underground

    Power Lines/Outages

    Voltage Complaints

    Fiber (after-hours emergencies)

    Fiber (issues during business hours)

    Generator Interconnection

    New requests/Upgrades

    Temporary Service

    Underground Conversion Projects

    Turning On/Off

    Electric Line Clearing (Trees)

    Dispatch – Electric

    Dispatch – Electric

    Dispatch – Electric

    Dispatch – Electric

    Dispatch – Electric

    Utilities Key Account Rep.

    Utilities Engineering

    Utilities Engineering

    Utilities Engineering

    Utilities Engineering

    Utilities Customer Service

    Public Works – Operations Trees

    496-6914

    496-6914

    496-6914

    496-6914

    496-6914

    329-2241

    566-4502

    566-4502

    566-4502

    566-4502

    329-2161

    496-6954

    Street Lights & Traffic Signals

    Street Lights & Traffic Signals 

    Trees – Blocking Signals/Street Lights

    Magnetic Field Concerns

    El Camino Real

    El Camino Real After Hours

    Page Mill/Oregon/Foothill Expressway

    Page Mill/Oregon/Foothill Expressway After Hours

    Street Lights & Traffic Signals Outages/Repairs Including Underpasses

    Planning-Transportation

    Public Works Operations

    Utilities Engineering

    Cal Trans

    Cal Trans

    Santa Clara County

    Santa Clara County

    Dispatch – Electric

    496-6916           

    496-6974

    566-4502

    (415) 330-6500

    (510) 286-6356/59

    (408) 299-3604

    (408) 299-2507

    click here for easy online report form

    Gas

    Main Breaks/Service Leaks

    Use Complaints

    Business/Billing

    Turn On/Off

    Installation of lines/repairs

    New Service/Upgrades

    Capital Improvement Projects

    Meters

    Service Disconnection

    Communications

    Utilities

    Utilities Customer Service

    Utilities Customer Service

    Utilities, WGW Operations

    Utilities Engineering

    Utilities Engineering

    Utilities, WGW Operations

    Utilities, WGW Operations

    329-2579

    329-2139

    329-2161

    329-2161

    496-6960

    617-3106

    566-4501

    496-6972

    496-6907

    Inspector, City

    Public Works

    Utilities

    Electric Underground Utilities

    Engineering

    Water, Gas & Wastewater

    Electric Operations

    496-6929

    566-4503

    496-6965/6977

    Sewer Collection

    Backups/Clean Outs

    New Connections/Engineering

    Capital Improvement Projects

    Installations/Maintenance

    Operations Manager

    Manhole Cover Rattles

    Major Problems

    Rates

    Repair/Inspection

    Septic Tank Waste

    Sewage Treatment

    Sewer Use Ordinance, Grease

    Sewer Use Ordinance (Silver)

    Sunken Clean Outs

    Communications

    Utilities Engineering

    Utilities Engineering

    Utilities WGW Operations

    Utilities WGW Operations

    Utilities WGW Operations

    Utilities WGW Operations

    Utilities Customer Service

    Utilities WGW Operations

    PW Water Quality Control

    PW Water Quality Control

    PW Water Quality Control

    PW Water Quality Control

    Utilities WGW Operations

     

    329-2579

    617-6103

    566-4501

    496-6917

    496-6932

    496-6917

    496-6982

    329-2161

    496-6917

    329-2287

    329-2471

    329-2285

    329-2514

    496-6917

     

    USA (Underground Service Alert)

    - Markings

    USA (Underground Service Alert)

    WGW & Electric Operations

    800-227-2600 or 811

    496-6934

    Water

    Main Breaks

    Use Complaints

    Business/Billing

    Turn On/Off

    Backflow Preventer Assemblies

    Capital Improvement Projects

    Installation of lines

    Hydrant Flushing

    Meters/Vaults & Covers

    Reclaimed

    Recording of Rainfall

    Transmission

    Water – Safe Drinking Water Hotline

    Water Quality and Pressure

    Well Water

    Communications

    Utilities

    Utilities Customer Service

    Utilities Customer Service

    Utilities, WGW Operations

    Utilities, WGW Engineering

    Utilities, WGW Operations

    Utilities, WGW Operations

    Utilities, WGW Operations

    PW, Water Quality Control

    Fire Department

    Utilities, WGW Operations

    Utilities, WGW Operations

    Utilities, WGW Operations

    Utilities, WGW Engineering

    329-2579

    329-2139

    329-2161

    329-2161

    496-5926

    566-4501

    496-6960

    496-6967

    496-6972

    329-2598

    329-2435

    496-6967

    496-6967

    496-6967

    566-4501

    During a Major Utility Project

    Posting of "NO PARKING" Signs

    Property Damage

    Project Scheduling

    Noise Complaint

    Dust/ Dirt Control Complaint

    Material/ Equipment Storage

    Cloudy Water

    Service Interruption

    Pavement Graffiti Removal

    Plate Noise

    Barricades

    Poles Not Removed

    Uneven Pavement

    Broken Driveway/ Sidewalk

    Damage Street Trees

    Electric Underground Conversion Projects

    Utilities, Engineering

    Utilities, Engineering

    Utilities, Engineering

    Police, Non Emergency

    Utilities, Engineering

    Utilities, Engineering

    Utilities, Engineering

    Utilities, Engineering

    Utilities, Engineering

    Utilities, Engineering

    Utilities, Engineering

    Utilities, Electric Engineering

    Utilities, Engineering

    Utilities, Engineering

    Utilities, Engineering

    Utilities, Electric Engineering

    566-4500/4501

    566-4500/4501

    566-4500/4501

    329-2413

    566-4500/4501

    566-4500/4501

    496-6967

    566-4500/4501

    566-4500/4501

    566-4500/4501

    566-4500/4501

    566-4501

    566-4500/4501

    566-4500/4501

    566-4500/4501

    566-4501

Last Updated: Jan 26, 2015