Installation Process Overview

Follow the four steps below to install an EV Charger (EVSE or Electric Vehicle Supply Equipment) in Palo Alto. The City of Palo Alto Utilities (CPAU) provides support for determining where, how and what to install for your EV charging needs.



Review CPAU EV Charger Rebate Eligibility Requirements and Terms & Conditions

Evaluate charging station options

Contact a contractor/electrician to get a quote for the type of chargers you are interested in




Once EVSE application Part 1 - 'Pre Installation' is submitted, you will receive an email from CPAU confirming submission

Receive email/phone call from CPAU to schedule a site pre-inspection

CPAU site pre-inspection

Once approved for installation, apply for City of Palo Alto permit

Work with contractor to plan and install EV chargers

Complete final inspection with Development Services










Within 180 days of initial application, complete EVSE Rebate Application Part 2 - 'Post Installation' with required documentation to CPAU (see Terms & Conditions)

Host CPAU for rebate inspection

Schools and Non-Profits receive up to $30,000 in rebates

Multifamily and Mixed-use properties receive up to $18,000 in rebates
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ADDITIONAL INFORMATION
Read more details on each of the four steps in the EV Charger installation process



a. Charger type and quantity

When choosing the type(s) of EV chargers to install, facility owners and managers may consider the costs and benefits associated with each type and level of charger, as well as how long potential users tend to dwell at their facility. For example, a grocery store in a mixed use building where shoppers typically stay for 30 to 40 minutes may consider a DC Fast Charger (Level 3), while a multi-family residence could easily serve their tenants with an AC Level 2 Charger.

While reviewing options, keep in mind that CPAU's EV Charger Rebate Program requires that installed EV chargers are Level 2 and above. Additionally, each facility must install at least one SAE Combo J-1772 plug. Please read the Terms & Conditions and Eligibility Requirements for more information.

The main types of EV Chargers currently available in the market include the following.

Standard AC Charging

TYPE

TYPE OF POWER SUPPLIED TO VEHICLE

TYPE OF OUTLET THAT CHARGER CONNECTS TO

CHARGE TIME (TO 80%)

RESIDENTIAL CHARGING?

COMMERCIAL CHARGING?

EV TYPES SUPPORTED

INFRASTRUCTURE COST ESTIMATE**

AC Level 1

AC

Standard 120V Outlet

8-20 Hours*

Yes
Use Regular Outlet

Yes
But less valuable to consumers

All

Free
Portable Level 1 plug adaptor comes with EVs

AC Level 2

AC

208V (commercial)
240V (residential)
outlet

3-8 Hours*

Yes
Get L2 EVSE (electric vehicle supply equipment)

Yes

All

$450-5,000


DC Fast Charging

TYPE

TYPE OF POWER SUPPLIED TO VEHICLE

TYPE OF OUTLET THAT CHARGER CONNECTS TO

CHARGE TIME (TO 80%)

MILES OF RANGE PER 30MIN CHARGE

COMMERCIAL CHARGING?

EV TYPES SUPPORTED

INFRASTRUCTURE COST ESTIMATE**

CHAdeMO

DC
24-50kW

480V outlet
(specialized)

20-60 mins*

75-100

Yes

Nissan, Kia Mitsubishi

$7,000-40,000

CCS (SAE Combo)

DC
24-50kW

480V outlet
(specialized)

20-60 mins*

75-100

Yes

Chevrolet, Ford, Volkswagon,
BMW

$7,000-40,000

Supercharger

DC
24-50kW

480V outlet
(specialized)

~30
mins*

~170

Yes
Privately run by Tesla

Tesla

N/A*


*Please note that charge times and costs will vary by car type and location of the charger.
**Please check these resources.


b. Location

There are several important factors to consider before selecting a site for EV Chargers:

- Convenience: Locate EVSE and associated PEV parking as close as possible to the electrical service while also ensuring that spaces are conveniently located for drivers.

- Avoiding hazards: Cords associated with EVSE should not interfere with pedestrian traffic or present tripping hazards. PEV charging spaces should not be located near potentially hazardous areas.

- Ventilation: Most of today's advanced batteries do not require ventilation during charging. But if your station will be enclosed, there must be adequate ventilation, which may include installation of fans, ducts, and air handlers. Depending on the installation, the National Electrical Code may require ventilation.

- Pooled water and irrigation: Most EVSE is designed to operate safety in wet areas. However, users may be more comfortable if it is not located where water pools or irrigation systems spray.

- Preventing impact: Curbs, bollards, wheel stops, and setbacks should be used to prevent vehicles from colliding with EVSE. However, accessibility issues must also be considered.

- Accessibility: Evaluate and address requirements for complying with the Americans with Disabilities Act, as well as state, local, and organizational accessibility policies. Compliance measures may include adjusting connector and receptacle heights, cutting curbs, and providing accessible parking spaces

- Lighting and shelter: Provide lighting and shelter as necessary for the safety and convenience of EVSE users. Lighting should enable users to read signs and instructions and to operate the equipment easily.

c. System of Payment

Facilities that provide charging to employees, tenants, visitors, and/or the public, should decide whether and how EV Charger use will be paid for.

- Complimentary: Some facilities choose to provide free charging for EV drivers. While this puts the cost of electricity on the facility, some owners or managers see other benefits, including promotion of EV adoption, improving tenant/employee loyalty, and/or increasing public/customer visits

- Fee: Facilities may choose to charge for access to EV Chargers, either through a charge-per-use or monthly/annual subscription rate. Such fees can help in offsetting costs of installation/maintenance but are ideally priced competitively so as not to discourage use. Some fee-based chargers are part of a charging network that allows members to pay monthly, annual, and/or per-use fees for access to a number of chargers within the network.

d. Other Considerations

Security & Maintenance

Facilities should identify which stakeholders will be responsible for ensuring that EV Chargers are protected from vandalism and theft. In addition, a responsible party should be identified in the case of disrepair or maintenance needs.

Signage

It's important that EV Chargers and the parking spots associated with them are clearly marked and identifiable from a distance. Your signage should be legible, convenient and ADA compliant.



Once you are finished planning, please submit EVSE Application Part 1 'Pre-Installation' to start the rebate process.




The City of Palo Alto Utilities has organized a list of all contractors who have previously installed commercial EV Chargers in Palo Alto, as well as a resource for navigating common charger brands.




Once you complete your final inspection with Development Services, complete EVSE Rebate Application Part 2 'Post Installation' within 180 days of submitting your initial application. Please note that rebate amounts will vary based on property type.

 

Last Updated: Mar 1, 2017