Customer Service & Bill Payment

Contact us

City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
Phone: (650) 329-2161
Fax: (650) 617-3142
UtilitiesCustomerService@cityofpaloalto.org

Hours (effective July 1, 2013) 
Mon-Thu 8:00 am to 5:30 pm
Friday     8:00 am to 4:30 pm



Programs and Services

Need Help with Paying Your Bill?

Questions?

 
 If you need to:

Ways to Pay Your Bill:

Other Useful Links:

Last Updated: Sep 2, 2014
Am I eligible for financial assistance with my utility bills?
For more information about financial assistance with your utility bill, please contact our customer service center:

IN PERSON
City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
PHONE: 650-329-2161

BY MAIL
City of Palo Alto Utilities
Customer Service Center
PO Box 10250
Palo Alto, CA 94303

BY E-MAIL
UtilitiesCustomerService@cityofpaloalto.org

Can someone please tell me about the City of Palo Alto's Solar energy policy?
If you would like information about the City of Palo Alto's Solar Energy Policy, please contact Utility Marketing Services at (650) 329-2241.  The City has rebates for solar electric (photovoltaic or PV) and solar water heating systems.  A feed in tariff is available for large solar electric installations.  More information is available on the Utilities' department sustainability web pages.
How can I conserve energy?
If you would like tips on how to conserve energy, please contact Utility Marketing Services at (650) 329-2241.  More information is also available in the rebate section of the Utilities' department webpages.
How will I be notified about planned or unplanned outages?
Please contact Electric Operations at (650) 496-6914 for information on an outage.  In addition, the City of Palo Alto Utilities' Department website will also be updated with information on the outage and its status as soon as we have information.
I believe my utility bill is wrong, who should I contact?
If you feel that your utility bill is incorrect please contact our customer service center:

IN PERSON
City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
PHONE: 650-329-2161

BY MAIL
City of Palo Alto Utilities
Customer Service Center
PO Box 10250
Palo Alto, CA 94303

BY E-MAIL
UtilitiesCustomerService@cityofpaloalto.org

I have a complaint about my gas, electric, and or water bill, who may I contact?
If you have a complaint regarding your utility bill please contact our customer service center:

IN PERSON
City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
PHONE: 650-329-2161

BY MAIL
City of Palo Alto Utilities
Customer Service Center
PO Box 10250
Palo Alto, CA 94303

I have a complaint about my gas, electric, and or water service, who may I contact?
If you have a complaint regarding your utility service please contact our customer service center:

IN PERSON
City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
PHONE: 650-329-2161

BY MAIL
City of Palo Alto Utilities
Customer Service Center
PO Box 10250
Palo Alto, CA 94303

I haven’t received my utility bill this month, what should I do?
If you haven't received your utility bill please contact our customer service center:

IN PERSON
City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
PHONE: 650-329-2161

BY MAIL
City of Palo Alto Utilities
Customer Service Center
PO Box 10250
Palo Alto, CA 94303

BY E-MAIL
UtilitiesCustomerService@cityofpaloalto.org

I want to report bad tasting/looking water, who should I contact?
If your water tastes or looks bad please contact Water Operations at 650-496-6982.
My electricity and gas are about to be cut off and I need help, who should I contact?
Please contact our customer service center to establish a payment schedule:

IN PERSON
City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
PHONE: 650-329-2161

BY MAIL
City of Palo Alto Utilities
Customer Service Center
PO Box 10250
Palo Alto, CA 94303

BY E-MAIL
UtilitiesCustomerService@cityofpaloalto.org

Who do I contact to report a gas leak?
Please call our Emergency Dispatch 24/7 at 650-329-2579.
Who should I contact to get more information about the Home Energy Assistance Program (HEAP)?
If you would like more information about HEAP please contact Utility Marketing Services at 650-329-2241.
Show all Categories
Back