City of Palo Alto Utilities Customer Service Center – 2nd Floor 250 Hamilton Ave Palo Alto, CA 94301
For more information about this service, call the Customer Service Center at (650) 329-2161 for additional assistance or send us an email.
Please allow two utility billing cycles (2 months) so that both CPAU and your banking institution can assure on your behalf that a safe, accurate and reliable process of bank drafting to pay your utility bill has been put in place. Use our convenient Automatic Bank Drafting service; it's free of charge to Palo Alto residents and businesses. Sign up now by completing and mailing the with your voided check to: City of Palo Alto Utilities Customer Service Center – 2nd Floor, 250 Hamilton Avenue; Palo Alto, CA 94301.
Your bank drafting may begin as soon as your next statement; however, until you see the words "DO NOT PAY [Bank Drafted]" printed on your monthly statement. As a participant, you continue to receive a monthly CPAU bill for your records. Then, five days prior to the bill due date, your checking account will be automatically debited and your utility account credited.