Rate Assistance Program (RAP)

We have a rate discount for low income customers.

Read below to see if this program might be right for you.

You can also download an application form here.

Discount based on medial need: You may qualify for a medically-based 25 percent discount on gas and/or electricity charges if you have a physician's certification supporting the fact that your medical condition, treatment or equipment causes higher than normal utilities consumption.

Discount based on financial need: If you are experiencing financial hardship, you may be eligible for a 25 percent discount on gas and electricity charges and 20% on storm drain charges. All customers will qualify if their total monthly or annual household income is equal to or less than the income guidelines described below. Customer's discount eligibility is based on monthly income received in the most current months.

Households with Social Security Income (SSI), Temporary Assistance to Needy Families (TANF) and Food Stamp recipients automatically qualify for the discount even if the total household income exceeds the income guidelines described below. However, SSI, TANF and Food Stamp recipients are still required to complete an application and attach documentation showing receipt of aid.

As of July 1, 2016, the qualifying income levels are as follows:

Size of Household



























For each additional person, add



  • Customers who qualify for both the financial and medical discount should apply for the financial discount as it provides the most comprehensive benefits.
  • An applicant may not receive a financial or medical discount in conjunction with any other discounts.
  • The discount does not apply to the Utility User Tax or towards any other utilities. The Utilities User Tax will be calculated before the discount is applied.
  • Applicants may be required to establish eligibility on an annual basis, and it is the responsibility of the customer to notify the Utilities Department should their eligibility change.
  • Discount can only be applied to one utility account per customer.
  • Proof of income for each household member is required for application approval (such as a copy of the prior-year tax return, a prior-year transcript of “Verification of Non-filing” from the Internal Revenue Service, or a verification of government aid). Please do not send original documents.
  • In order to participate in RAP, you must also enroll in the Residential Energy Assistance ProgramThis program starts with a home visit from an energy specialist who will identify simple, effective ways to improve your home's energy efficiency.  You may then qualify for free insulation, efficient lighting, weatherstripping and other improvement measures.  All of which will help reduce your energy costs for the long-term! 
  • You can download a RAP application here or call (650) 329-2161 for more information or to have an application mailed to you.

To eliminate cross-customer subsidies, only customers not currently receiving financial or medical discounts from CPAU are eligible to participate in Palo AltoGreen Gas (PAGG).

You can also contact us about receiving one-time bill payment assistance through Project Pledge.  Call (650) 329-2161 for more information or download a Project Pledge application.

Last Updated: Nov 8, 2017