Info for New Utilities Customers

Things you should know about your Utilities Department:

Locations and Times:

Customer Service Center (bill pay)
City Hall; 2nd Floor

Efficiency Programs & Rebates  

Engineering 

 Operations

 City Hall; 3rd Floor

 1007 Elwell Court

 E.Bayshore-Mun.Svc.Center

7:30 a.m. to 5:30 p.m.; Mon-Thurs
8:00 a.m. to 5:00 p.m; Friday

 7:30 a.m. to 5:30 p.m. M-F

 9 a.m. - 4 p.m. M-F

 7 a.m. to 3:30 p.m. M-F 

 (650) 329-2161

 (650) 329-2241

Electric:  
(650) 566-4500
Water, Gas, Wastewater:
(650) 566-4501

Electric: 
(650) 496-6934
Water, Gas, Wastewater:
(650) 496-6982

Last Updated: Apr 9, 2013
Commercial Customer Service Agreement
Request for Commercial Utilities Service
Revision Date: 5/23/2012
Meter Reading Schedule - Latest
A calendar listing the meter-reader routes for each day.
Revision Date: 5/1/2013
New Customer Website Links and Contact Information
Utilities department website links and contact information for new customers.
Revision Date: 8/29/2012
Request for Temporary Utilities Service
Form to request temporary utilities service and explain who will pay for the service.
Revision Date: 5/23/2012
Residential Service Agreement
Request new residential utilities service
Revision Date: 5/23/2012
Revert to Owner Agreement
Form to transfer utility service back to the owner once a tenant leaves.
Revision Date: 5/23/2012
Sample Utilities Bill
Sample of a utilities' bill
Revision Date: 8/14/2012
Suspension of a Gas Meter
Form needed to suspend natural gas service
Revision Date: 4/23/2013
Underground Electric Line Replacement -- Hewlett Subdivision
Underground electric line replacement, Hewlett subdivision
Revision Date: 9/5/2012
Utilities Account Change
Add or remove an authorized user to your account i.e. Spouse, Child, Caretaker, Roommate and even Personal Assistant.
Revision Date: 5/23/2012
Utilities Account Closure Form
Complete form when moving out of a utility service account (address).
Revision Date: 5/23/2012