Info for New Customers

Information about your Utilities Department:

Locations and Times:

Customer Service Center (bill pay)

Efficiency Programs & Rebates  



City Hall; Ground Floor

 City Hall; 3rd Floor

 1007 Elwell Court


Mon-Thu 8 am to 5:30 pm
Friday     8 am to 4:30 pm

Mon-Thu 8 am to 5:30 pm
Friday     8 am to 4:30 pm

 Mon-Thu 9 am to 4 pm

 Mon-Fri 7 am to 3:30 pm 

 (650) 329-2161

 (650) 329-2241

(650) 566-4500
Water, Gas, Wastewater:
(650) 566-4501

(650) 496-6934
Water, Gas, Wastewater:
(650) 496-6982

Last Updated: Jun 30, 2016
Request for Commercial Utilities Service
Revision Date: 12/5/2016
Explains the reasons for and process involved with the Customers Read Your Own Meter program
Revision Date: 2/14/2014
A calendar listing the meter-reader routes for each day.
Revision Date: 10/16/2017
Utilities department website links and contact information for new customers.
Revision Date: 8/29/2012
Form to request temporary utilities service and explain who will pay for the service.
Revision Date: 5/2/2017
Request new residential utilities service
Revision Date: 12/5/2016
Form to transfer utility service back to the owner once a tenant leaves.
Revision Date: 5/2/2017
Sample of a utilities' bill
Revision Date: 8/14/2012
Form needed to suspend natural gas service
Revision Date: 4/23/2013
Underground electric line replacement, Hewlett subdivision
Revision Date: 9/5/2012
Add or remove an authorized user to your account i.e. Spouse, Child, Caretaker, Roommate and even Personal Assistant.
Revision Date: 5/2/2017
Complete form when moving out of a utility service account (address).
Revision Date: 12/5/2016