About Us

Director Valerie Fong welcomes you on behalf of all City of Palo Alto Utilities (CPAU) employees.  CPAU is the only city-owned utility in California that operates its own utilities including electric, fiber optic, natural gas, water and wastewater services.  We have been providing quality services to the citizens and businesses of Palo Alto since 1896.

Emergency Numbers

9-1-1 for emergencies 
(650) 496-6914 to report electrical outages
(650) 329-2579 to report water, gas or wastewater problems

Contact Information

Customer Services (City Hall): 

 250 Hamilton, 2nd Floor

 (650) 329-2161 

Administration, Communication, Utility Marketing
(Efficiency/Renewable) and Resources (City Hall)

 250 Hamilton, 3rd Floor

 (650) 329-2326 Administration
 (650) 329-2479 Communication
 (650) 329-2241 UMS
 (650) 329-2689 Resources


 1007 Elwell Court

 (650) 566-4500 Electric
 (650) 566-4501 Water, Gas, Wastewater

Operations and Maintenance
(Municipal Services Center)

 3201 East Bayshore Road

 (650) 496-6934 Electric
 (650) 496-6982 Water, Gas, Wastewater

Note: All Utilities staff and crews carry City ID cards.  You can always request to see the cards before allowing access to your property. Also, if you are concerned about whether any vendor or contractor who claims to represent the City is legitimate, please call us at (650) 329-2241 to find out.

Last Updated: Dec 30, 2014
City of Palo Alto Leads the Way in Sustainability
PaloAltoGreen Gas is the First Green-e Climate Certified Natural Gas Offset Program Offered by a Municipal Utility

El Camino Solar Test
Come visit the new solar PV modules installed on El Camino Real light poles and let us know what you think by taking our survey.

Learn about Palo Alto's water quality, report water problems and get updates on service outages and quality issues.

CPAU Scores Top Marks for Customer Satisfaction
The City of Palo Alto Utilities (CPAU) scored top marks again in a nationwide survey of utility customers for large business customer satisfaction.

City of Palo Alto Utilities Awarded Public Power Utility of the Year
City of Palo Alto Utilities is awarded Public Power Utility of the Year. Palo Alto Utilities has a long history of providing innovative and progressive programs on the cutting edge of environmental sustainability. Forward-thinking community support for renewable energy has encouraged development and growth of our comprehensive solar electric programs.


Energy Saving Tips
Tips for reducing energy use in your home.

Reduce High Winter Gas Bills
Now that cold weather is here, use as many of these tips as possible to stay warm and save on natural gas!

About CPAU
The City of Palo Alto Utilities (CPAU) is the only municipal utility in California that operates city-owned utility services that include electric, fiber optic, natural gas, water and wastewater services.

LED Streetlights Shine
PHASE 3 expected to finish this summer---see how the new LED street lights are transforming our town!

Avoid Wasting Energy Through Vampire Loads and Game Consoles
Find out how to avoid wasting energy through "phantom loads" and how much energy your video game console uses when it is OFF! Did you know that your set-top cable box uses as much energy as your refrigerator?

Palo Alto's Solar PV Program is a National Achiever Again
National rankings show Palo Alto is again among the top utilities nationwide for solar electric installations.

Home Energy Reports
A way to get information about your energy usage is available in Palo Alto.

Causes for High Utilities Bills
Find ways to save on your Utility bills!

Earthquake Safety Tips
Getting ready for an earthquake
Photographer: J.K. Nakata, U.S. Geological Survey; image is public domain%2Fof free use

Geoexchange Heat Pump (GSHP)
Learn how the Children's Library in Palo Alto is utilizing a geoexchange heat pump to heat and cool the building more efficiently.

Fiber Optic Services Pricing Overview
General information and examples of how the City's Fiber Optic Service pricing works.

How To Keep Your Sanitary Sewer Working Properly
Ways to prevent sewer backups and avoid expensive emergency plumbing.

How Does Your Water Use Measure Up?
During Irrigation Month, do you know if you use a typical amount of water? Or should you try to reduce your water use?

Average Electric Rate Comparison
Curious on how the City of Palo Alto Utilities' electric rates compare with others?

Electricity Reliability During Summer Months in California
During Summer Months Here is what CPAU customers need to know about the situation, what Palo Alto is doing and what customers can do to help avert long term outages.

Your Home
How we can help you at home.

My Utilities Account
See information about your utility bill and usage online.

Fiber Optics Glossary of Terms
For businesses interested in the City's Fiber Optics program, we provide this handy explanation of common terms.