Director Valerie Fong welcomes you on behalf of all City of Palo Alto Utilities (CPAU) employees. CPAU is the only city-owned utility in California that operates its own utilities including electric, fiber optic, natural gas, water and wastewater services. We have been providing quality services to the citizens and businesses of Palo Alto since 1896.
Emergency Numbers
9-1-1 for emergencies
(650) 496-6914 to report electrical outages
(650) 329-2579 to report water, gas or wastewater problems
Contact Information
Customer Services (City Hall):
250 Hamilton, 2nd Floor
(650) 329-2161
Administration, Communication, Utility Marketing
(Efficiency/Renewable) and Resources (City Hall)
(650) 566-4500 Electric
(650) 566-4501 Water, Gas, Wastewater
Operations and Maintenance
(Municipal Services Center)
3201 East Bayshore Road
(650) 496-6934 Electric
(650) 496-6982 Water, Gas, Wastewater
Note: All Utilities staff and crews carry City ID cards. You can request to see the cards before allowing access to your property. Also, if you are concerned about whether any vendor or contractor who claims to represent the City is legitimate, please call us at (650) 329-2241 to find out.
Reduce High Winter Gas Bills Now that cold weather is here, use as many of these tips as possible to stay warm and save on natural gas! [more]
About CPAU The City of Palo Alto Utilities (CPAU) is the only municipal utility in California that operates city-owned utility services that include electric, fiber optic, natural gas, water and wastewater services. [more]
Home Energy Reports A way to get information about your energy usage is available in Palo Alto. [more]
Geoexchange Heat Pump (GSHP) Learn how the Children's Library in Palo Alto is utilizing a geoexchange heat pump to heat and cool the building more efficiently. [more]
