In order to maintain public trust and confidence it is absolutely necessary that our conduct meet the highest ethical standards of the law enforcement profession. It shall therefore be the policy of the Palo Alto Police Department to openly encourage any person with a complaint regarding service levels or the actions of our employees to bring that complaint to the attention of the Department. It shall further be the policy of the Department that such complaints shall be received in a courteous and professional manner, appropriately documented and promptly investigated. No member of the Department will discourage any person from expressing a complaint against the Department or its personnel, nor will any member of the Department commit any act of retribution against a person for bringing forth a complaint.
Please feel free either to call, write, or use the form below to let us know if you have received unsatisfactory service from any of our employees.