While on the phone with the call taker, EMERGENCY help is being dispatched. Staying on the line, if asked to do so, will NOT delay help from responding units. If it is possible and does not compromise your safety, do not hang up the phone until the 9-1-1 call taker says it is okay to hang up.
What if I call 9-1-1 by mistake?
Please stay on the line if you call 9-1-1 by accident, and tell the dispatcher that everything is OK. If you do not stay on the line we may have to send a police officer to your home to make sure there is not a problem.
Call our Business Line at (650) 329-2413 to report non-emergencies such as:
Call the Police Desk at (650) 329-2406 for such things as:
9-1-1 and VoIP (Internet) Phones
You may have seen recent posts on social media sites urging people in the U.S. to dial 1-1-2 rather than 9-1-1 in certain emergencies. This is bad advice.. Click on the following link for more information: 1-1-2 vs. 9-1-1 - Here are the facts...