Palo Alto:
Regular, on-duty Animal Control Officers (ACO) investigate bite complaints and quarantine animals (650-496-5971). After hours, police will take a report, and an ACO will follow up to quarantine animals (Dispatch: 650-329-2413).
Los Altos:
Regular, on-duty ACO's investigate bite complaints and quarantine animals (650-496-5971). After hours, police will take a report, and an ACO will follow up to quarantine animals (650-948-8223).
Los Altos Hills:
Regular, on-duty ACO's investigate bite complaints and quarantine animals (650-496-5971). After-hours services are only available if the animal is at large, in which case an on-call ACO will respond (Dispatch: 650-329-2413).
Unincorporated Santa Clara County, Stanford University, Moffett Field, San Antonio Hills:
Regular, on-duty County ACO's investigate bite complaints and quarantine animals (408-465-2920). After-hours services are not available.
Los Altos: Los Altos Police investigate complaints (650-948-8223).
Los Altos Hills: Refer complaints to Santa Clara County Sheriff's Department (408-299-3233).
Unincorporated Santa Clara County, Stanford University, Moffett Field, San Antonio Hills: On-duty County ACO's might provide some services. Call 408-465-2920 to discuss.
Los Altos, Los Altos Hills, Unincorporated Santa Clara County, Stanford University, Moffett Field, San Antonio Hills: No services available.
Pooper-scooper law:
Palo Alto:
Regular, on-duty ACO's investigate complaints of violations 650-496-5971. ACO must see violation; citizen can file a complaint.
Los Altos, Los Altos Hills, Unincorporated Santa Clara County, Stanford University, Moffett Field, San Antonio Hills:
No services available. (In Los Altos, police might assist with extreme cases 650-948-8223).
Animal cruelty or abuse investigations:
Palo Alto:
Regular, on-duty ACO's investigate complaints 650-496-5971. Aggravated cases of animal abuse after hours might be investigated by police (Dispatch: 650-329-2413).
Los Altos:
Police officers investigate complaints. Phone: 650-948-8223.
Los Altos Hills: Santa Clara County Sheriff's Department investigates complaints. Phone: 408-299-3233.
Unincorporated Santa Clara County, Stanford University, Moffett Field, San Antonio Hills:
Santa Clara County Sheriff's Department investigates complaints (408-299-3233).
Raccoon, opossum, skunk and squirrel complaints:
Palo Alto: We provide advice on deterring these animals. An on-duty ACO might be able to make a home visit to give more detailed advice. Call Vector Control of Santa Clara County at 1-800-675-1155, weekdays only, or a private trapper. No traps or relocation services are available from Animal Services.
Los Altos, Los Altos Hills, Mountain View:
Call Vector Control of Santa Clara County at 1-800-675-1155, weekdays only, or a private trapper. No traps or relocation services are available from Animal Services.
Unincorporated Santa Clara County, Stanford University, Moffett Field, San Antonio Hills:
Call Vector Control of Santa Clara County at 1-800-675-1155, weekdays only, or a private trapper. No traps or relocation services available from Animal Services.
Rat complaints:
For all communities in our jurisdiction, plus unincorporated Santa Clara County, Stanford University, Moffett Field, and San Antonio Hills:
Contact Vector Control of Santa Clara County for assistance. Call 1-800-675-1155, weekdays only.
Mountain lion complaints:
For all communities in our jurisdiction, plus unincorporated Santa Clara County, Stanford University, Moffett Field, and San Antonio Hills:
To report sightings or observations, contact a Palo Alto naturalist 650-329-2382.
To request assistance in protecting pets, or evacuating residents or animals at risk, contact an ACO through Dispatch 650-329-2413.
To report an incident (an attack or pursuit of humans or pets), or for information on obtaining a "deprivation permit" which allows residents to pursue mountain lions, contact a California Department of Fish & Game warden at 408-429-9252.
In the event of an incident involving an immediate threat to human life--where the lion must be shot--contact the local police or sheriff.
Also read Living with California Mountain Lions
Bee complaints:
For all communities in our jurisdiction, plus unincorporated Santa Clara County, Stanford University, Moffett Field, and San Antonio Hills:
Contact a bee-removal service; check the yellow pages under bee keepers and bee-removal service.
