The Code Enforcement Section of the Department of Planning and Community Environment is responsible for enforcement of property maintenance, zoning, and building codes throughout Palo Alto. Many departments throughout the City are also responsible for enforcing City codes. Please call 911 for immediate emergencies. Please call the Palo Alto Police Non-Emergency Line, 650-329-2413 for all other public nuisance complaints.
In addition to the services provide by the Department's code enforcement staff, the City had deployed a mobile application to help residents, business owners and visitors report possible code violations, nuisances, and city infrastructure issues directly to the appropriate City staff. PaloAlto311 is a tool to improve communication and response times in order to quickly resolve issues identified by the community. You may find more information about this application, which is available for Apple iOS and Android devices, by clicking here. You must enter a specific address to enter a code complaint.
Any questions or concerns regarding trees in the public ways, such as sidewalk planter strips, roadway medians, parks, and city facilities please contact the Public Works Urban Forestry Section or navigate to their webpage below.
Public Works Urban Forestry Section Phone: (650) 496-5953 firstname.lastname@example.org P.O. Box 10250 Palo Alto, CA 94303
Code enforcement complaints must be submitted and tracked through PaloAlto311. Create a Service Request here or by downloading the PaloAlto311 app here. Code Enforcement officers can also be contacted using the information below, for inquires about the division's purview and follow up on existing cases.