The Office of Human Services is involved in landlord/tenant issues in the following ways:
Palo Alto Mediation Program - offers conciliation and mediation services to help resolve a variety of disputes including landlord/tenant, roommates/shared housing, neighborhood, personal, consumer, small business employer/employee, and community. The program services are free and available to anyone who lives, works, or does business, or owns property in Palo Alto.
Palo Alto Mandatory Response Program - is a program that requires a mandatory response in many types of disputes involving rental housing properties. Either a tenant, owner, or property manager can start the process, at no cost to any party, by filing a petition form with the program administrator.