Office of Human Services

Landlord-Tenant Mediation Program 

The Office of Human Services is involved in landlord/tenant issues in the following ways: 

  1. Palo Alto Mediation Program  - offers conciliation and mediation services to help resolve a variety of disputes including landlord/tenant, roommates/shared housing, neighborhood, personal, consumer, small business employer/employee, and community.  The program services are free and available to anyone who lives, works, or does business, or owns property in Palo Alto. 
  2.  Palo Alto Mandatory Response Program - is a program that requires a mandatory response in many types of disputes involving rental housing properties. Either a tenant, owner, or property manager can start the process, at no cost to any party, by filing a petition form with the program administrator.
  3. Palo Alto Tenant Guide - Tenant guide to the most frequently asked questions about rental housing.
  4. Landlord Registry - All landlords are required by City Municipal Code Chapter 9.72, Title 9 to register their rental property with the City of Palo Alto.
Last Updated: Oct 6, 2016
Landlord Registration Form

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