I-7 Crisis Hotline

Action
Below are some of the resources available in our community.
 
Crisis Contact Numbers: 
Police Emergency (24/7) 911 
National Suicide Lifeline (24/7) 1-800-273-8255
Adolescent Counseling Services  (650) 424-0852
Kara - Grief Support   (650) 321-5272
Family and Children's Services (650) 326-6576
Crisis Hotline (24/7) 1-888-247-7717 
Suicide and Crisis Hotline (24/7).This is a Santa Clara County Suicide Line for north county(SACS)          (650) 494-8420
California Youth Crisis Line (24/7) 1-800-843-5200 
Santa Clara County Mental Health Urgent Care 408-225-7855
Santa Clara County Mental Health Call Center 1 (800) 704-0900
Alcohol and Drug Hotline (24/7) (650) 573-3950
Trevor Project - national help line for LGBTQ youth 866-488-7386
EMQFF Child & Adolescent Mobile Crisis Program  or Parental Stress Hotline (24/7) 408-379-9085 or 1-877-41-CRISIS
LGBTQ Youth Support Hotline (415) 865-5555
Parents/Friends of Lesbians and Gays    (408) 270-8182   
  

The following online teen chat services are also available:

  • ReachOut.com, The Inspire USA Foundation proudly introduces reachout.com a website for teens and young adults who are going through a tough time. Reach Out contains all kinds of information about the issues faced by 16-24 year olds and real stories about how others have made it through those tough times. Fact sheets, blogs, info on how to help a friend, interactive comments, audio, video, written stories and more are all a part of what you can find on Reach Out. Check it out and let Reach Out hear what you think! www.ReachOut.com
  • Onyourmind.net (for residents of the Bay Area, CA) This local, live chat room is available Monday-Thursday 4:30 - 9:30 p.m. during the school year. It provides a safe and anonymous place for teens to get information and support from other teens. You can talk about anything that’s on your mind, including relationships, school, depression, stress, suicide, friends, parents, cutting, identity, and health. You can also submit a question to be answered on the Q&A page, or connect to resources for additional information and support. www.onyourmind.net/

    Objective
  • Improve the effectiveness of 24-hour local, state, and national crisis hotlines by helping youths to increase their knowledge about how, when, and why to use them.

Audience

  • The primary audience is youth and young adults aged 10 to 24, especially those at high risk for suicide. A secondary audience includes community members who are especially concerned with youth suicide and for whom hotlines can be a helpful, readily available resource. These include family members, peers, and trained community gatekeepers.

Rationale and Efficacy

  • There is evidence that hotlines: (1) are preferred by youth over mental health centers, especially if they are known to cater to youth and provide peer counselors; (2) provide a service for individuals troubled by suicidal ideation; (3) succeed in attracting populations they are designed to help; (4) are associated with decreases in suicide rates among white females under 25, the most frequent users of hotline services; and (5) reach otherwise underserved populations in the community.
  • On the other hand, it has been noted that research on the effectiveness of crisis hotlines suggests that they have little impact on suicide rates in a community. Their impact may be improved if enhanced by appropriate advertising and if hotline personnel are trained in how to respond more specifically to callers regardless of the caller’s problems.
  • Immediate help is as close as a telephone.

Implementation Considerations

  • Providing youth-friendly hotline response and outreach is important in facilitating the use of hotlines by young people. Implementation efforts should include plans for anticipating and dealing with an increase in crisis hotline use. Without such preparation, hotline workers and other care providers may be overwhelmed by public response.
  • Hotline workers should receive regular supervision from a mental health clinician. Hotline workers should receive training in crisis response and management. Hotline workers should have latest information to assist in linking to emergency resources. A system for tracking the frequency and type of calls is an important tool for documenting and monitoring changes in crisis line use.
  • Publicity should include national youth hotlines for youth who may, for a variety of reasons, choose not to contact a local crisis line.
  • Some communities may find it more efficient and cost effective to implement this strategy as part of a regional collaboration with surrounding communities or counties.

Sample Implementation Activities

  • Identify the number of crisis hotlines, number of calls received from youth aged 10 to 24, the nature of hotline calls, and gaps and coordination issues in the local service area.
  • Develop a plan to track calls to collect data as an aid to monitoring effectiveness.
  • Develop and implement strategies for making crisis hotlines more user friendly to youth.
  • Use a variety of media to publicize availability of crisis lines and crisis services to community members, families, and youth, especially youth at high suicide risk.
  • Monitor, evaluate and improve standards for crisis line services.
Last Updated: Mar 18, 2015