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|  | | Before you dig...
Who to call to avoid accidentally damaging underground utilities.
Revision Date: 02/10/2011 | | |
| Greenlight Film Festival 2010- Poster
Greenlight Film Festival 2010 Poster announcing the details and deadlines for submitting a film to this celebration of environmental cinematography.
Revision Date: 11/25/2009 | | |
| Rate Assistance Program Application
Downloadable application for the Utilities Department's Rate Assistance Program, which offers rate reductions for customers with proven financial and/or medical need.
Revision Date: 07/01/2011 | | |
| Renewable Portfolio Standard (RPS)--Notice of Compliance
Notice to the public of a report to the City Council on December 12, 2011 describing how the City will be complying with the newest Renewable Portfolio Standards in regard to the purchase and use of electric power from renewable generation sources.
Revision Date: 11/14/2011 | | |
| Sewer System Management Plan
This Sewer System Management Plan (SSMP) describes wastewater collection system management activities. The purpose of these activities is to:
1. Maintain and improve the condition of the collection system infrastructure,
2. Control infiltration/inflow (I/I) and provide appropriate sewer capacity, and to
3. Minimize the number and impact of sanitary sewer overflows (SSOs) that occur.
Revision Date: 07/13/2009 | | |
| Utilities at a Glance
This is the pdf version of the updated Utilities at a Glance brochure that gives a general overview of the City's various utility operations (electric, gas, water, wastewater and refuse/recycling) and some basic resource usage and contact information.
Revision Date: 02/23/2011 | | |
| Water Rate Changes-2011-Community Meeting Presentation
Presentation slides from the August 29th Community Meeting on Water Rates, which give an overview of the reasons behind the proposed rate increases and discuss water supply issues facing the City of Palo Alto.
Revision Date: 08/29/2011 | | |
Bill Inserts
A collection of recent utilities bill inserts in PDF format. The months are listed alphabetically, not chronologically.
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| April 2011 Money-Saving Lighting Guide
Use this handy information in chart form to figure out the type of lighting that is most efficient for your needs. Also, get an update on new California lighting standards.
Revision Date: 03/30/2011 | | |
| April 2011 Utilities and Community Announcements
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of April 2011.
Revision Date: 03/30/2011 | | |
| April 2012 - Home Comfort
Find out how to make your home more comfortable AND get rebates from the City of Palo Alto Utilities
Revision Date: 03/28/2012 | | |
| April 2012 - Solar Programs
Rebates and incentives for installing solar electric and solar water heating systems
Revision Date: 03/28/2012 | | |
| August 2011 Fridge Rebate Program
Learn how to have your old, working refrigerators hauled away and recycled for free, plus get a $35 rebate for doing it! Also, find out about rebates up to $50 available for purchasing a new, energy efficient refrigerator.
Revision Date: 07/29/2011 | | |
| August 2011 Making Water System Seismic Safe
The SFPUC Water System Improvement Program will help ensure the quality and reliability of our community's water for generations to come. Conservation continues to pay off.
Revision Date: 07/29/2011 | | |
| February 2012 - Call Before You Dig!
Reminders about when, why and where to call and have utilities lines and pipes identified BEFORE you or your contractor begins digging any kind of hole or trench. Avoid costly mistakes!
Revision Date: 02/06/2012 | | |
| February 2012 - Enjoy Your "Indoor Sauna"
Warm up with a hot shower and put away the guilt with a low-flow showerhead. The low-flow showerheads now available perform as well as old conventional showerheads.
Revision Date: 02/06/2012 | | |
| January 2012 Utility Community Announcements
Each month a series of important announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of January 2012.
Revision Date: 12/30/2011 | | |
| June 2010 Free Home Efficiency Improvement Kit
Visit our online site as indicated, take a fun quiz that provides some surprising insights into your energy and water usage and then click a button to be sent a free kit full of easy-to-install items. Read for details.
Revision Date: 06/01/2010 | | |
| June 2011 Power Content Label--2010 Final
This brochure informs our customer-owners about the specific sources of their Utility's electricity supply during 2010. Charts compare Palo Alto's power mix to that of the state of California as a whole.
Revision Date: 05/31/2011 | | |
| June 2011 Water Quality Report
This is the 2010 annual report, as required by law, providing the latest data on sources and content of Palo Alto's water supply. Additional information on water use and conservation is included.
Revision Date: 05/31/2011 | | |
| March 2011 Guide to Using Your Home Energy Report
Residents who receive home energy reports can learn how to use them to discover how big differences in energy costs come from small changes in lifestyle. Harness the power in knowing what you use.
Revision Date: 03/01/2011 | | |
| May 2011 Gas Safety Brochure
Latest gas safety brochure describing what you need to know and do to protect yourself and your family. Detailed information and handy lists of who to call for what makes this brochure a keeper!
Revision Date: 05/04/2011 | | |
| May 2011 Solar Program Inspiration
Utilities Solar Engineer Lindsay Joye comes from the perspective of both a City employee and City resident to explain how and why she helps customers navigate the process of installing solar technologies.
Revision Date: 05/04/2011 | | |
| November 2011 Holiday Light Exchange in December
The annual tradition continues...through the month of December, bring an old string of working incandescent holiday lights to City Hall and exchange it for a FREE new string of energy-efficient LED lights.
Revision Date: 11/03/2011 | | |
| October 2010 Keep Fats, Oil and Grease out of Toilets and Sinks
You can go a long way towards keeping your sewers working smoothly by simply avoiding putting non-degradable items down your sink or toilets. Read for details on proper disposal and a better understanding of your own and the City's responsibilities for maintaining sewer lines.
Revision Date: 10/06/2010 | | |
| October 2011 Water Rate Changes and Controlling Your bill
A comprehensive overview of the water rate schedule changes that went into effect October 1, 2011 along with details about how rate increase revenue is spent and what residents can do to control their water bills.
Revision Date: 09/20/2011 | | |
Business
Services for commercial customers, including information about LEED certification, LED and small-scale generation technologies. Learn to manage office data centers and plug loads as well as how to do your own Walk-Through Energy Audit of your business. Additional publications relevant to businesses can be found below in the sections labeled Fiber Programs, Commercial Advantage programs, PV Partners and Commercial Utilities Rates.
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| Commercial Customer LEED Certification Workshop slide show
This is a copy of the presentation slides from the workshop offered by Utilities Marketing Services to our commercial customers on LEED certification. These slides are meant to be used by customers who attended this workshop and not the general public.
Revision Date: 07/16/2009 | | |
| Loan Application
Electric efficiency no interest loan application for businesses
Revision Date: 09/19/2011 | | |
| Loan Information
Information for the no interest electric efficiency loan program
Revision Date: 09/19/2011 | | |
| Draft EIR
Draft EIR for Emergency Water Supply and Storage Project
Revision Date: 07/24/2007 | | |
| Emergency Water Supply Project Schedule
The full schedule for completion of the multiple reservoir and well rehabilitations as part of the Utilities Emergency Water Storage and Supply Project.
Revision Date: 03/27/2012 | | |
| Mayfield Reservoir--artist's rendering
An artist's depiction of the planned rehabilitation of the Mayfield Reservoir as part of the Emergency Water Storage and Supply Project.
Revision Date: 08/31/2011 | | |
| Mayfield Schedule
Mayfield Pump Station Construction Schedule
Revision Date: 12/02/2011 | | |
| Well Signs
Signs for well construction as a part of the water emergency reservoir project
Revision Date: 12/02/2011 | | |
| Right Lights+ Flyer
Information on the Right Lights+ Energy Efficiency Program for Businesses
Revision Date: 09/18/2008 | | |
Commercial Advantage Program
We're offering rebates on a range of eligible equipment for every kind of business, so you can choose from our menu of eligible technologies and add up your benefits.
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| Catalog
Catalog of efficiency rebates for businesses
Revision Date: 06/29/2011 | | |
| Keep Your Cool
Keep Your Cool is a program for commercial kitchens and food retail outlets to save energy.
Revision Date: 06/27/2011 | | |
| EcoHome Sign
EcoHome Information sign
Revision Date: 05/07/2012 | | |
| Eligible List for Variable Speed Pool Controller Models
"NEW" Pool Products Eligible for Rebates - 2012 Variable-Speed Controller Eligibility List - A variable-speed controller must be purchased along with a variable-speed pool pump and motor in order to qualify for the rebate.
Revision Date: 12/29/2011 | | |
| Eligible List of Variable Speed Pool Pump Motor models
"NEW" Pool Products Eligible for Rebates - 2012 CPAU Variable-Speed Pump Motor Eligibility List - Must be a variable-speed motor of equal or lesser HP than the HP of the existing pump and motor (if retrofit applicable)
Revision Date: 12/29/2011 | | |
| Home Energy Report Evaluation
Independent evaluation of the efficiency results of the first year of the Home Energy Report implementation
Revision Date: 03/13/2012 | | |
| Kill A Watt Information
Check on your appliance's energy use by checking out a "Kill-a-Watt" meter from local libraries.
Revision Date: 08/18/2010 | | |
| Lighting Comparison
Comparison of lighting costs and energy use for different types of residential lamps
Revision Date: 01/18/2012 | | |
| Low Income Programs Brochure
Description of assistance programs available for lower income customers. Also refers to various community programs that can provide additional help.
Revision Date: 08/22/2011 | | |
| Variable Speed Pool Pump and Motor
"NEW" Pool Products Eligible for Rebates - 2006 CPAU Variable-Speed Pool Pump And Motor Eligibility List - Must be a two-speed or variable-speed pump and motor of equal or lesser HP than the HP of the existing single-speed pump and motor (if retrofit applicable) Must install or use a two-speed controller capable of controlling both speeds separately.
Revision Date: 06/28/2006 | | |
| Winter Heating Tips
A flyer outlining what parents and kids can do to reduce winter heating costs---meant as a link from CPAU's banner ad on the "Up to us" website.
Revision Date: 01/26/2010 | | |
| Program Handbook
Complete overview of purpose, procedures and rules governing the Palo Alto CLEAN feed-in-tariff renewable energy program.
Revision Date: 03/19/2012 | | |
| Server Virtualization Rebate Application
Supplementary application---to go with Commercial Advantage Program application---for businesses who want a rebate for removing non-virtualized servers.
Revision Date: 12/30/2009 | | |
| 2012 PV Partners Guidebook
Guidebook for participants in PV Partners photovoltaic installation rebate program
Revision Date: 03/20/2012 | | |
| Commercial PV Inspection Checklist
Information and checklist for use in preparing for an inspection of a commercial photovoltaic (PV) installation
Revision Date: 05/09/2011 | | |
| Net Metering & Interconnection Agreement 2010
Provide the customer's name, installation address, CPAU electric service account number, mailing address, and contact phone and fax numbers on the agreement, print two copies to sign and return to CPAU for City signatures. CPAU will return one signed Agreement to the customer.
Revision Date: 10/08/2010 | | |
| Net Metering Billing Explanation
A description of how the net metering billing system works for customers who install a photovoltaic system.
Revision Date: 12/13/2010 | | |
| PV Partners Solar Program FAQ
Frequently asked questions about the Utilities Department's program to offer rebates for new photovoltaic (PV) systems
Revision Date: 03/30/2009 | | |
| SB1 Report
CPAU SB1 Report for period 7/1/07 to 3/31/08
Revision Date: 05/08/2008 | | |
| Calling Young Artists---Illustrate Your Green Ideas
Description of an ongoing opportunity for young Palo Alto artists to submit works on sustainability and other Utilities-related issues for use in educating grown-ups on these important topics!
Revision Date: 03/14/2012 | | |
My CPAU Ad Series
These are copies of the ads featuring various Utilities employees and the work that they do on behalf of our customer-owners.
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| Commercial Programs - Bruce Lesch
Key Account Representative Bruce Lesch talks about how everyone in Palo Alto benefits from the efficiency improvements his large commercial customers make.
Revision Date: 02/08/2012 | | |
| Customer Services---Michael Dehlinger
Customer Services Representative Michael Dehlinger talks about the personal attention you can expect from your community-owned Utilities Department, as well as the many billing-related services we offer to simplify your life.
Revision Date: 07/29/2011 | | |
| Electric Engineering Estimator - Daniel Ercolini
Electric Engineering Estimator Daniel Ercolini talks about working with Palo Alto customers to design power connections in order to provide efficient, safe and convenient access to the energy they need.
Revision Date: 02/08/2012 | | |
| Electric Substation Crew
Members of the Utilities Electric Operations substation crew describe how their goal every day is to keep the power flowing so customers don't even have to think about it.
Revision Date: 03/09/2011 | | |
| Electric Supply Planning-Shiva Swaminathan
Senior Resource Planner Shiva Swaminathan discusses how he focuses on electric supply projects that are sustainable and will improve the world's environment for the next generation.
Revision Date: 07/05/2011 | | |
| Gas Supply Planning---Karla Dailey
Senior Resource Planner Karla Dailey tells about how her high school chemistry teacher inspired her to make a difference in the gas supply planning and purchasing industry. Karla puts her science and negotiation skills to work in service of Utilities customers and hopes her she can be a model that inspires other young women to take leadership roles in similar fields.
Revision Date: 07/29/2011 | | |
| Meter Reading---Joseph Martin
Meter Reader Joseph Martin describes his primary role as meter reader and his secondary role as a "neighborhood watchman" who reports broken windows or other signs of crime.
Revision Date: 07/29/2011 | | |
| Residential Programs---Andrea Hart
Residential Program Account Representative Andrea Hart describes how her love of hiking outdoors makes her appreciate the environmental benefits of home efficiency improvements.
Revision Date: 05/17/2011 | | |
| Solar Programs--Lindsay Joye
Solar Marketing Engineer Lindsay Joye talks about being inspired by the sun to help people through the process to install solar electric and solar water-heating technologies.
Revision Date: 04/28/2011 | | |
| Utility Locator - Kim Neff
Utility Locator Kim Neff talks about how she keeps track of water, gas, electricity and fiber lines underground to better serve Palo Alto customers above ground.
Revision Date: 02/08/2012 | | |
| Water Supply Planning---Nico Procos
Senior Resource Planner Nico Procos describes all the players who make up the team that brings water to your tap. Learn about what he does and what you can do to protect our future water supply.
Revision Date: 07/29/2011 | | |
| WGW Field Service Operations - Jorge Silva
Water-Gas-Wastewater Operations Supervisor Jorge Silva describes the round the clock service his field crew provides to make sure when you have a problem, it's taken care of quickly and effectively.
Revision Date: 06/03/2011 | | |
| WGW Senior Utilities Engineer - Romel Antonio
Water-Gas-Wastewater Senior Utilities Engineer Romel Antonio talks about how current and future Palo Alto residents will benefit from the improvements being made to the City's emergency water supply and storage system.
Revision Date: 02/08/2012 | | |
| 2008 Final Power Content Label
The final summary of the various power resources used by the City of Palo Alto Utilities in calendar year 2008.
Revision Date: 04/09/2009 | | |
| 2009 Final Power Content Label
Final year-end combined summary of the various sources of electric power supply purchased by the city for its customers.
Revision Date: 07/20/2010 | | |
| 2010 Final Power Content Label
A summary description of the sources of Palo Alto's electricity supply, issued annually as required by the California Energy Commission.
Revision Date: 05/31/2011 | | |
Rates Schedules for Utilities
As part of the City's proposed 2009-10 budget, and after careful consideration of financial revenues, expenses and reserves, the following rate increases took effect in July 2009:
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| Prop 218 Letter-Water & Refuse Rate Changes-May2012
Letter sent to all Utilities customers, in accordance with Proposition 218 requirements, informing them of proposed changes to the water and refuse rate schedules and the hearing set for June 18, 2012.
Revision Date: 08/15/2011 | | |
| Compressed Natural Gas Service
This schedule applies to the sale of natural gas to the City-owned compressed natural gas (CNG) fueling station at the Municipal Service Center in Palo Alto. Utility Rate Schedule G-10
Revision Date: 03/01/2011 | | |
| Municipal Electric Service
This schedule applies to service for buildings and facilities owned and/or operated by the City of Palo Alto. Utility Rate Schedule E-18
Revision Date: 07/01/2009 | | |
| Municipal Gas Service
This schedule applies to service buildings and facilities owned and/or operated by the City of Palo Alto and not currently served under G-11 or G-12. Utility Rate Schedule G-6
Revision Date: 07/01/2009 | | |
| Municipal Green Power Electric Service
This schedule applies to service for buildings and facilities owned and/or operated by the City of Palo Alto receiving power under the Palo Alto Green plan. Utility Rate Schedule E-18-G
Revision Date: 07/01/2009 | | |
| Street Lights
This schedule applies to street and highway lighting installations owned by any governmental agency other than the City of Palo Alto. Utility Rate Schedule E-14
Revision Date: 07/01/2009 | | |
| Unmetered Electrical Service
This schedule applies to unmetered service and other miscellaneous Electric Utility fees to various public agencies and private entities. Utility Rate Schedule E-16
Revision Date: 07/26/2011 | | |
| Dark Fiber Licensing Services ( For all new accounts after 9-18-2006 )
This rate schedule applies to customer created after September 18, 2006, and also may be elected at any time by customers existing prior to this date. This rate schedule applies to Fiber Optic services from the City of Palo Alto Utilities (CPAU) pertaining to the City's network (Backbone and associated connections). Utility Rate Schedule EDF-3
Revision Date: 09/18/2006 | | |
| Dark Fiber Licensing Services ( For existing accounts prior to 9-18-2006 )
This rate schedule applies to customer accounts established prior to September 18, 2006, unless the customer elects to apply the EDF-3 rate to the entire customer account. This rate applies to Fiber Optic services from the City of Palo Alto Utilities (CPAU) pertaining to the City's network (Backbone and associated connections). Utility Rate Schedule EDF-1
Revision Date: 07/01/2011 | | |
| Dark Fiber Service Connection Fees
This schedule applies to all connections, expansions, and upgrades to the City's Dark Fiber network (Backbone). Utility Rate Schedule EDF-2
Revision Date: 07/01/2010 | | |
| Electricity - Large Commercial Electric Service
This schedule applies to demand metered secondary electric service for large commercial customers with a maximum demand of at least 1,000 kilowatts per month per site, who have sustained this demand level at least three consecutive months during the last twelve months, and who have waived electric direct access eligibility. Utility Rate Schedule E-7
Revision Date: 11/01/2009 | | |
| Electricity - Large Commercial Electric Time of Use Service
This schedule applies to demand metered secondary electric service for commercial customers with a demand of at least 1,000 kilowatts per month per site, who have sustained this demand level at least three consecutive months during the last twelve months, and who have waived electric direct access eligibility. Utility Rate Schedule E-7 TOU
Revision Date: 07/01/2009 | | |
| Electricity - Large Commercial Green Power Electric Service
This schedule applies to demand metered electric service for large commercial customers who receive power under the Palo Alto Green plan and have waived electric direct access eligibility. Utility Rate Schedule E-7-G
Revision Date: 07/01/2009 | | |
| Electricity - Medium Commercial Electric Service
This schedule applies to demand metered secondary electric service for commercial customers with a maximum demand below 1,000 kilowatts who have waived electric direct access eligibility. Utility Rate Schedule E-4
Revision Date: 07/01/2009 | | |
| Electricity - Medium Commercial Electric Time of Use Service
This schedule applies to demand metered secondary electric service for commercial customers with a demand between 500 and 1,000 kilowatts who have sustained this level of usage for at least three consecutive months during the most recent 12 month period, and who have waived electric direct access eligibility. Utility Rate Schedule E-4 TOU
Revision Date: 07/01/2009 | | |
| Electricity - Medium Commercial Green Power Electric Service
This schedule applies to demand metered secondary electric service for commercial customers with a maximum demand below 1,000 kilowatts who receive power under the Palo Alto Green plan and have waived electric direct access eligibility. Utility Rate Schedule E-4-G
Revision Date: 07/01/2009 | | |
| Electricity - Net Metering Net Surplus Compensation
This schedule applies to eligible net metering customers who are net surplus customer-generators at the end of an annual settlement period, as defined by Rule 29. Utility Rate Schedule E-NSE.
Revision Date: 01/01/2011 | | |
| Electricity - Small Commercial Green Power Electric Service
This schedule applies to non-demand metered electric service for small commercial customers and master-metered multi-family facilitied receiving retail energy services from the City of Palo Alto Utilities under the Palo Alto Green plan. Utility Rate Schedule E-2-G
Revision Date: 07/01/2009 | | |
| Natural Gas - Commercial Natural Gas
This schedule applies to non-residential customers who use less than 250,000 therms per year at a single address. Utility Rate Schedule G-2
Revision Date: 07/01/2009 | | |
| Natural Gas - Gas for Electric Generation Services
This schedule applies to customer-owned power generating facilities who have retained gas direct access eligibility. Gas supplied under this schedule is only available for the electric generation portion of customer load purchases.
Revision Date: 02/25/2009 | | |
| Refuse - Commercial Refuse Collection
This schedule applies to all occupied establishments other than domestic dwelling as required by City ordinance. Utility Rate Schedule R-2
Revision Date: 10/01/2011 | | |
| Refuse - Commercial Refuse Collection
This schedule applies to commercial establishments and multi-unit apartment dwellings using refuse containers rented from the contractor. Utility Rate Schedule R-3
Revision Date: 10/01/2011 | | |
| Storm Drain - General Storm Drain and Surface Water Drainage
This schedule applies to all storm and surface water drainage service, excepting only those users and to the extent that they are constitutionally exempt under the Constitution of the State of California or who are determined to be exempt pursuant to Rule and Regulation 25. Utility Rate Schedule D-1
Revision Date: 07/01/2011 | | |
| Water - Non-Residential Irrigation Water Service
This schedule applies to non-residential water service supplying dedicate irrigation meters in the City of Palo Alto and its distribution area. Utility Rate Schedule W-7
Revision Date: 10/01/2011 | | |
| Fire Service Connections
This schedule applies to all public fire hydrants and private fire service connections. Utility Rate Schedule W-3
Revision Date: 10/01/2011 | | |
| Hauled Liquid Waste Charges
This schedule applies to wastes as defined in Rule and Regulation 23. Utility Rate Schedule S-4
Revision Date: 07/01/2002 | | |
| Reclaimed Water Service and Hauling
This schedule applies to all reclaimed water service including reclaimed water available for hauling for uses specified by Order No. 93-160 issued by the California State Regional Water Quality Control Board on December 15, 1993.
Revision Date: 11/01/2008 | | |
| Water Service from Fire Hydrants
This schedule applies to all water taken from fire hydrants for construction, maintenance, and other uses in conformance with provisions of a Hydrant Meter Permit. Utility Rate Schedule W-2
Revision Date: 07/01/2009 | | |
| Electric - Net Surplus Electric Compensation
Rate for eligible residential and small commercial net metering Customers who, at the end of an annual settlement period, as defined by Rule 29, are net surplus customer-generators of electricity and who elect to receive monetary compensation as such preference is indicated on the net surplus electricity election form.
Revision Date: 01/10/2011 | | |
| Electricity - Net Metering Net Surplus Compensation
This schedule applies to eligible net metering customers who are net surplus customer-generators at the end of an annual settlement period, as defined by Rule 29. Utility Rate Schedule E-NSE.
Revision Date: 01/01/2011 | | |
| Electricity - Residential Electric Service
This schedule applies to separately metered single-family residential dwellings receiving retail energy services from the City of Palo Alto. Utility Rate Schedule E-1
Revision Date: 07/01/2009 | | |
| Electricity - Residential Green Power Electric Service
This schedule applies to separately metered single-family residential dwellings receiving retail energy services from the City of Palo Alto Utilities under the Palo Alto Green plan. Utility Rate Schedule E-1-G
Revision Date: 07/01/2009 | | |
| Natural Gas - Residential Gas Service
This schedule applies to natural gas service to individually metered single family premises, including those separately metered in a multi-family complex. Utility Rate Schedule G-1
Revision Date: 07/01/2009 | | |
| Rate Assistance Program Application-2011
Latest version of our application form for the Rate Assistance Program, offering utilities rate discounts to eligible low-income customers.
Revision Date: 02/09/2011 | | |
| Storm Drain - General Storm Drain and Surface Water Drainage
This schedule applies to all storm and surface water drainage service, excepting only those users and to the extent that they are constitutionally exempt under the Constitution of the State of California or who are determined to be exempt pursuant to Rule and Regulation 25. Utility Rate Schedule D-1
Revision Date: 07/01/2011 | | |
| Customer Deposits
This schedule applies to customers within the City limits of Palo Alto who may or may not be th recorded owner of the real property and are required to provide a deposit by the Utility. Utility Rate Schedule C-2
Revision Date: 07/01/1992 | | |
| Dark Fiber Service Connection Fees
This schedule applies to all connections, expansions, and upgrades to the City's Dark Fiber network (Backbone). Utility Rate Schedule EDF-2
Revision Date: 07/01/2011 | | |
| Electric Service Connection Fees
This schedule applies to all connections, expansions, and upgrades to the City's electric distribution system except those that serve street lighting or traffic signals. Utility Rate Schedule E-15
Revision Date: 08/08/2008 | | |
| Gas Service Connection Fees
Inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule G-5
Revision Date: 08/08/2008 | | |
| Residential Rate Assistance Program C-4
This schedule applies to residential premises that qualify for participation in the Utilities Residential Rate Assistance Program (RAP). Utility Rate Schedule C-4
Revision Date: 07/01/2009 | | |
| Service to City Employees C-3
This is the discount for residents who are also City of Palo Alto employees meeting certain eligibility criteria. Utility Rate Schedule C-3
Revision Date: 06/11/2009 | | |
| Utility Service Calls
Service calls and other service work rates. Utility Rate Schedule C-1
Revision Date: 07/01/2009 | | |
| Wastewater Service Connection Fees
Inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule S-5
Revision Date: 07/02/2010 | | |
| Water Service Connection Fees
Inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule W-5
Revision Date: 07/02/2010 | | |
| 2008 Residential Customer Survey Report Of Findings
This report summarizes and highlights the findings of a survey done in early 2008 survey among residential customers. This is the third time Palo Alto has conducted a survey of this type, with its initial benchmark study first done in 2002, also in conjunction with the CMUA Statewide Survey of Residential Customer Satisfaction.
Revision Date: 06/21/2006 | | |
| Project PLEDGE Application
Application form for persons who want to receive one-time bill payment assistance through the Utilities Project Pledge program.
Revision Date: 09/03/2009 | | |
| Project PLEDGE Donor Form
Form to be completed to make either ongoing monthly donations or a one-time donation to the Utilities Department's Project PLEDGE.
Revision Date: 08/20/2009 | | |
Safety Information
Downloadable Utilities safety publications dealing with Electricity, Gas, Water and Wastewater.
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| 2009 Gas Leak Survey Map
A map highlighting the areas that will be covered in the 2009 walking gas leak survey.
Revision Date: 03/10/2009 | | |
| Call Before You Dig 2011
General information on calling the city before breaking ground for various projects ranging from landscaping to construction.
Revision Date: 02/28/2011 | | |
| Electrical Safety Tips
Electricity enhances and eases our lives, but can also hurt us through incorrect or careless use.
Revision Date: 07/16/2007 | | |
| Gas Safety--Homes with Slab Foundations
This flyer answers frequently asked questions about gas leak detection and gas safety in homes that have gas lines running beneath a slab foundation.
Revision Date: 08/25/2010 | | |
| Right Tree Right Place Program
Get free removal of too tall trees under power lines and a rebate for planting more appropriate trees.
Revision Date: 04/28/2011 | | |
| Storm Preparedness
Be prepared for what to do after storms, earthquakes or other events.
Revision Date: 03/09/2012 | | |
| Whole House Gas Test
Required upon completion of the installation, alteration, or repair of any gas piping.
Revision Date: 09/29/2008 | | |
| Glossary
Electric Service Requirements Glossary
Revision Date: 08/24/2010 | | |
| Gas Pipeline Overview--Barron Park Focus
Presentation given at Barron Park Community Meeting providing a general overview of the Utilities natural gas system and some specific details about Aldyl pipelines in the Barron Park neighborhood.
Revision Date: 12/07/2011 | | |
| Sewer System Management Plan--Proposed July 2009
This proposed Sewer System Management Plan is a comprehensive document outlining the long term strategy for maintaining and improving Palo Alto's sewer system. It is going for Council approval in late July 2009.
Revision Date: 07/15/2009 | | |
| FAQ's on Water Supply Agreement
Frequently Asked Questions about the Water Supply Agreement Between the City and County of San Francisco and Wholesale Customers in Alameda, San Mateo and Santa Clara Counties
Revision Date: 05/13/2009 | | |
Utilities Rules and Regulations
Utilities' rules and regulations for City of Palo Alto Utilities (CPAU) customers, as approved by City Council through the annual budget process. These utilities rules and regulations will be updated as changes occur.
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UWMP
Urban Water Management Plan
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| 2003 Report
Water Quality Report 2003
Revision Date: 07/24/2007 | | |
| 2004 Report
Water Quality Report 2004
Revision Date: 07/24/2007 | | |
| 2005 Report
Water Quality Report 2006
Revision Date: 07/24/2007 | | |
| 2006 Report
Water Quality Report 2006
Revision Date: 07/24/2007 | | |
| 2007 Report
Water Quality Report 2007
Revision Date: 06/03/2008 | | |
| 2009 Report
Annual report on the state of Palo Alto's drinking water supply, our sources and the content of the water itself, as well as information on how to deal with water problems and improving water use efficiency.
Revision Date: 05/24/2010 | | |
| Copper in Water Supply Factsheet (EPA)
This Environmental Protection Agency factsheet highlights what consumers should know about appropriate levels of copper in their water supply.
Revision Date: 02/22/2011 | | |
| Lead in the Water Supply Factsheet (EPA)
This Environmental Protection Agency factsheet highlights what consumers should know about appropriate levels of lead in their water supply.
Revision Date: 02/22/2011 | | |
| Recycled Water Facility Plan
Recycled Water Facility Plan
State Water Resources Control Board Water
Recycling Funding Program No. 3229-010
Revision Date: 03/13/2009 | | |
| Report 2009
Annual report on Palo Alto's water content, sources, supply system status etc. along with help in identifying and solving water quality problems and improving water use efficiency.
Revision Date: 05/24/2010 | | |
Backflow Prevention
Materials related to the Cross Connection (Backflow Prevention Devices) Program
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