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Utilities Engineering Office
1007 Elwell Ct.
Palo Alto, CA 94303
Electric
Phone: 650-566-4500
Water, Gas, Wastewater
Phone: 650-566-4501
Fax: 650-566-4536
Hours: Mon-Fri 7:00-3:00pm

Utilities Operations Office
Municipal Service Center
3201 East Bayshore Rd.
Palo Alto, CA 94303
Electric
Phone: 650-496-6934
Fax: 650-493-8427
Water, Gas, Wastewater 
Phone: 650-496-6982
Fax: 650-496-6924
Hours: Mon-Fri 7:00-3:30pm

Water Engineering and Operations

The City of Palo Alto Water Engineering Section is responsible for planning, designing, budgeting and construction of major capital improvements to the city’s water distribution system. This program replaces approximately 15,000 lineal feet of water mains each year. Additionally, Water Engineering is implementing an Emergency Water Supply and Storage Project to increase the City’s water system storage and supply reliability during catastrophic emergencies.

The Water Operations Section is responsible for maintaining, operating, and ensuring water quality conforms to drinking water standards.

Watch a video on why it is important to keep our water infrastructure in good shape.

Capital Improvement Program

New Construction
If you need a new Water service or meter installation due to new construction, addition or remodeling of a building in Palo Alto, look here for information.

Backflow Prevention Devices for Customers

Information, test reporting forms and lists of qualified testing companies for your legally-required backflow prevention devices.
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Backflow Prevention Device---Have you been directed to install one?
Helpful guidelines for water utility customers who are required to install a backflow prevention device.
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Backflow Prevention When You "Go Green"
Important details you need if you are considering using a rain barrel collection system, a gray water recycling system or installing a solar water heating system.
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Emergency Water Supply Well Rehabilitation Project - WS-08002
Emergency Water Supply Well Rehabilitation Project - WS-08002
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Mayfield Pump Station Augmentation Project - WS-08002
Mayfield Pump Station Augmentation Project - WS-08002
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Emergency Water Supply and Storage Project
Learn more about this important Project approved in a November 2007 Ballot Measure
( emergency water supply and storage faq page )
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El Camino Park Closed during Water Reservoir Construction
From now through 2013,  El Camino Park will be closed for construction of a new underground reservoir and well for our emergency water supply; park renovation will follow.
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El Camino Park Reservoir, Pump Station and Well Project
Read about this exciting component of the City's Emergency Water Supply and Storage Project. (WS-08002)
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Emergency Water Supply Wells Project - Eleanor Pardee Park and Library/Community Gardens Project
Emergency Water Supply Wells Project - Eleanor Pardee Park and Library/Community Gardens Project
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Water Main Replacement Projects 21 & 22
The Utilities Engineering Division replaced and upgraded existing water pipes in areas of Palo Alto.
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Water Project 21 & 22 Construction Street List
Water Project 21 & 22 Construction Street List
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Lead and Copper Monitoring
Information on Utilities' programs to monitor the levels of lead and copper in Palo Alto's water supply.
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Water Saving Strategies
Alternatives to lawn and other ways to reduce water waste.
[more]		Don't waste water. Avoid run-off.
Typical Water Project Construction Stages
Typical Water Project Construction Stages
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Typical Water Project Construction Stages
Typical Water Project Construction Stages
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Water Quality Events & Service Disruptions
Irrigation pipe break at Byron and Oregon Expressway---repair crews are onsite. SFPUC supply blend changes effective January 20th.
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Photos of El Camino Park Underground Reservoir Construction
Photos of Underground Reservoir Construction
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Photos of Mayfield Pump Station Augmentation Project Construction
Photos of Mayfield Pump Station Augmentation Project Construction
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Photos of Hale Well Rehabilitation Construction
Photos of project during construction for water emergency standby Well
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Photos of Rinconada Well Rehabilitation Construction
Photos of project during construction for water emergency standby Well
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Photos of Peer’s Park Well Rehabilitation Construction
Photos of project during construction for water emergency standby Well
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Photos of Fernando Well Rehabilitation Construction
Photos of project during construction for water emergency standby Well
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Photos of Matadero Well Rehabilitation Construction
Photos of project during construction for water emergency standby Well
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FAQs Related to Mayfield Pump Station Augmentation Project
FAQs Related to Mayfield Pump Station Augmentation Project
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FAQs Related to El Camino Park Reservoir, Pump Station and Well Project
FAQs Related to El Camino Park Reservoir, Pump Station and Well Project
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Photos of El Camino Park Pump Station Construction
Photos of El Camino Park Pump Station Construction
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Photos of El Camino Park Well Construction
Photos of El Camino Park Well Construction
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Emergency Water Supply Wells Project Construction Schedule and Public Notices
Eleanor Pardee Park and Library/Community Gardens Project
[more]
Recycled Water System
Information on the Recycled Water System
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Gas System Planned Outage
None scheduled at this time.
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Landscape Efficiency Requirements
Information on the City's Landscape Efficiency Requirements.
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San Francisquito Creek Work Finished
The Santa Clara Valley Water District surveyed conditions on the San Francisquito Creek in May and June of 2010.
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Water Cloudiness Does Not Impact Safety
Every year there is work on the water supply system, typically in January.  During this time, there may be a slight and temporary change in your water.   This will not impact its safety or quality.
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FAQs Related to Emergency Water Supply and Storage Project
FAQs Related to Emergency Water Supply and Storage Project
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FAQs Related to Emergency Water Supply Wells Project
FAQs Related to Emergency Water Supply Wells Project
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Water Specifications
Water Specifications
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Water Standard Details
Water Standard Details
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About WGW Utilities Engineering
Facts and figures about Utilities Engineering
( visit the utilities engineering home page )
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FAQs Related to Emergency Water Supply Well Rehabilitation Project
FAQs Related to Emergency Water Supply Well Rehabilitation Project
[more]
Eleanor Pardee Park Construction Project
Photos of project during construction for water emergency standby well
[more]
Library Standby Well Construction Project
Photos of construction project to construct a standby well at the library
[more]
Water
FAQ's on Water Supply Agreement
Frequently Asked Questions about the Water Supply Agreement Between the City and County of San Francisco and Wholesale Customers in Alameda, San Mateo and Santa Clara Counties
Revision Date: 05/13/2009
Recycled Water Final Notice of Preparation
Final Notice of Preparation for the Recycled Water Project; June 2011
Revision Date: 06/08/2011
CIP Projects
Completed Capital Improvement Program Plan Water Utility
PDF Map of Completed Capital Improvement Plan for Water Utility.
Revision Date: 03/31/2010
El Camino Park Project Groundbreaking Invitation
Revision Date: 10/06/2011
Emergency Water Supply & Storage Project--Community Presentation
Presentation slides from an overview of the Emergency Water Supply & Storage system update project provided to community groups.
Revision Date: 07/06/2011
Emergency Water Supply Project-Notice of Construction-Approved
Notice for neighborhood describing work being done as part of project to upgrade our Emergency Water Supply and Storage System.
Revision Date: 07/06/2011
Proposed Capital Improvement Program Plan
PDF Map of Proposed Capital Improvement Projects for Water Utility.
Revision Date: 03/30/2010
Well Rehabilitation Project Schedule
Well Rehabilitation Project Schedule
Revision Date: 09/21/2011
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City of Palo Alto City Hall - 250 Hamilton Ave, Palo Alto, CA 94301 | Main Telephone Number 650-329-2100 8am-5pm M-Th, Alt Fridays