Q: How long will it take to review our submittal?

A: Providing all the information is available at the time of submittal, you can expect a 10 day or less turn around time.

Q: What kind of costs can I expect for an electric service?

A: Depending on what kind of service is being requested and what we need to do to provide that service, you can expect either a flat connect fee or an estimated work order inclusive of labor and materials costs to provide the requested service.

Q: How do I go about scheduling a Disconnect/Reconnect for a simple service upgrade (200amp or less)?

A: Please submit a load sheet for approval on all service upgrades. We recommend you secure an inspection date with the Building Department to approve your new panel. Once that's done, you need to call our Electric Dispatch at 650-496-6914 to schedule on the same day as your inspection (disconnect/reconnect) for your service. NOTE: we can only reconnect if the Building Inspector approves the new panel.

Q: I am preparing to submit plans for permit on a new Commercial Development, but before I do, I would like to discuss what can be expected to provide electric service?

A: We are happy to meet with you for a preliminary review of your electric service needs. We can layout your service options and determine a service location relevant to the available source. We can provide a clear explanation of utilities standards and policies regarding your service request.

Q: Are you located at the Development Center down town?

No, we are located at 1007 Elwell Court off of East Bayshore Road near the San Antonio exit from Highway 101.

Q: I now live in main house and I have a rental cottage located at the rear of my property. I would like to have a separate meter for the cottage.  Can that be done?

A: Our policy only provides for one service per lot. To meter to a cottage, you will need to hire a licensed electrician to change out your existing single meter panel with a dual meter panel. You will also need to confirm with our Customer Services Department to set up an account for the new meter.