Providing you with reliable natural gas, electric, water, and wastewater collection service is a top priority for everyone in the City of Palo Alto Utilities Department (CPAU).  Our crews work daily to maintain and improve the lines and pipes that deliver the resources you need.  However, on those occasions when service gets disrupted due to planned or unplanned events, we want to be sure you have accurate, timely information about what is going on and any actions you should take.

Planned outage or disruption

Unplanned outage or disruption

Sometimes maintenance or capital replacement on a part of the utility system requires some portion to be taken out of service while our crews do the work.  For instance, we may need to upgrade an electric transformer, replace a water main or repair a natural gas shut-off valve. In these cases, we will make every attempt to notify you about the disruption ahead of time.  If you feel something is going on that you want to know more about, check this website anytime.    Scheduled or recently completed service disruptions: Electric   Natural Gas   Water  Road Closures

Whether it is due to accidents (e.g. tree branches falling onto a power line) or to human error (e.g. contractors hitting pipes while digging) there will sometimes be sudden, unexpected disruptions in your gas, electric, fiber optic or water service. When these occur you will find updates about them on the following news pages: Electric & Fiber Optics  To report an outage:                            (650) 496-6914 Natural Gas To report a leak or an outage:              (650) 329-2579 Water  To report a leak or an outage:              (650) 329-2579