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Location:
250 Hamilton Avenue
Palo Alto, CA 94301
Telephone:
Phone: 650-329-2161
Fax: 650-617-3142
Hours:
Mon-Thu 7:30-5:30 PM
Fri 8-5pm
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UTILITY EMERGENCIES: 911
GAS LEAKS: 650-329-2579
Power Outage Info: 650-496-6914
Residential Rates

Residential rates for monthly utility service

Details on recent water rate increases: click here

The following rate schedules are current:

Electric

Electricity - Residential Electric Service This schedule applies to separately metered single-family residential dwellings receiving retail energy services from the City of Palo Alto. Utility Rate Schedule E-1
Revision Date: 07/01/2009

Electricity - Residential Green Power Electric Service This schedule applies to separately metered single-family residential dwellings in the PaloAltoGreen renewable energy program. Utility Rate Schedule E-1-G
Revision Date: 07/01/2009

Electricity - Net Surplus Electricity Compensation  This schedule applies to eligible residential and small commercial net metering Customers who, at the end of an annual settlement period, as defined by Rule 29, are net surplus customer-generators of electricity and who elect to receive monetary compensation as such preference is indicated on the net surplus electricity election form.
Revision Date 01/01/2011

Natural Gas
Natural Gas - Residential Gas Service This schedule applies to natural gas service to individually metered single family premises, including those separately metered in a multi-family complex. Utility Rate Schedule G-1
Revision Date: 07/01/2009

Water
Water - General Residential Water Service This schedule applies to all residential single family water service. Utility Rate Schedule W-1
Revision Date: 10/1/2011


Wastewater (Sewer)
Wastewater - Domestic Wastewater Collection and Disposal  This schedule applies to each occupied domestic dwelling unit. Utility Rate Schedule S-1
Revision Date: 07/01/2011 


Storm Drain
Storm Drain - General Storm Drain and Surface Water Drainage This schedule applies to all storm and surface water drainage service, excepting only those users and to the extent that they are constitutionally exempt under the Constitution of the State of California or who are determined to be exempt pursuant to Rule and Regulation 25. Utility Rate Schedule D-1
Revision Date: 7/01/2008


Refuse (Garbage Collection)
Refuse - Domestic Refuse Collection  This schedule applies to each occupied domestic dwelling as required by City ordinance. Utility Rate Schedule R-1
Revision Date: 07/01/2009


Service Calls / Connection Fees/ Deposits/ Rate Discounts
Utilities rates schedules for service calls and connection fees

Utility Service Calls Service calls and other service work rates. Utility Rate Schedule C-1
Revision Date: 07/01/2009

Electric Service Connection Fees Connecting electric service inside the City of Palo Alto and applies to all connections, expansions, and upgrades to the City's electric distribution system except those that serve street lighting or traffic signals. Utility Rate Schedule E-15
Revision Date: 08/08/2008

Gas Service Connection Fees Connecting natural gas service inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule G-5
Revision Date: 08/08/2008

Sewer Service Connection Fees Connecting up to sewer service inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule S-5
Revision Date: 07/06/2009

Water Service Connection Fees Connecting water service inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule W-5
Revision Date: 07/02/2010

Customer Deposits This schedule applies to customers within the City limits of Palo Alto who are required to provide a deposit by the Utility. Utility Rate Schedule C-2
Revision Date: 07/01/1992

Residential Rate Assistance Program  This schedule is for residents who qualify for rate assistance due to financial or medical hardship.  Utility Rate Schedule C-4
Revision Date: 07/01/2009

Electricity - Service for City Employees  This is the discount for residents who are also City of Palo Alto employees meeting certain eligibility criteria.  Utility Rate Schedule C-3
Revision Date: 07/01/1983

 

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City of Palo Alto City Hall - 250 Hamilton Ave, Palo Alto, CA 94301 | Main Telephone Number 650-329-2100 8am-5pm M-Th, Alt Fridays