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Location:
250 Hamilton Avenue
Palo Alto, CA 94301
Telephone:
Phone: 650-329-2161
Fax: 650-617-3142
Hours:
Mon-Thu 7:30-5:30 PM
Fri 8-5pm (Closed Alt Fri.) 
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UTILITY EMERGENCIES: 911
GAS LEAKS: 329-2579
Power Outage Info: 496-6914
Residential Customer Rebates and Programs

You CAN save money on your utility bills and reduce carbon emissions that cause global climate change.  Our programs below list a number of ways that you can reduce electric, natural gas, and water waste--lowering your bill and improving life on this earth without any reduction in comfort.  To perform your own Home Energy Analysis please click here.

Spring and Summer Water Workshops
You are invited to attend these FREE workshops to help you learn more about water efficient landscape and irrigation design.
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Upcoming Changes for Solar Electric (PV) Customers
A new state law has mandated a change in how customers who have solar electric or PV systems get credited for their system's generation.  Let us know how you wish to receive this credit.
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Changes to Landscape Efficiency Requirements
State legislation has required changes to the Water Efficient Landscape Ordinance (WELO).  Find out what requirements are now in effect.
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Saving Energy In the Summer
Tips on Ways to Save Energy in the Summer
( View PDF )

Water Saving Info
Alternatives to lawn and other ways to reduce water waste.
[more]
Don't waste water. Avoid run-off.

SMART Energy Rebate Program
Rebates to install energy efficient electric and gas saving items in your home.
( smart energy rebate program forms and downloads )
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Updates to Landscape Efficiency Standards
The Palo Alto Municipal Code incorporates a set of standards that are applied to any new or renovated landscape. Beginning in January 2010, standards now apply to residential properties. 
[more]


Photovoltaic (PV) Partners Program

Get rebates for installing solar electric photovoltaic (PV) systems!


( pv forms and downloads )
[more]


Residential New Construction Incentive
Get a rebate for constructing an energy and water efficient home in Palo Alto.
[more]


Rate Assistance Program (RAP)
The City of Palo Alto Utilities offers a 25 percent gas and electric discount to provide financial relief to residents who meet special medical or financial qualifications. Call the Customer Service Center at (650) 329-2333 for additional assistance or download an application form here.


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Water Conservation - Residential
Learn about residential Water conservation rebates and programs and get updates on current state and local water conditions.
( visit the utilities rebates and programs page )
[more]


PaloAltoGreen Program
The affordable way to support 100% clean wind and solar power. 
( visit the paloaltogreen home page )
[more]
Windmill

Right Tree-Right Place Program
Trees and power lines can co-exist!  If you have a private tree conflicting with power lines, you have several options, including possible free removal and rebates for replacement.
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California Cash For Appliances
Get even more rebates for your energy efficient appliances in April and May!
( For more information )
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5th Annual GREENLIGHT Film Festival
GREENLIGHT Earth Day Film Festival Call for Entries. Students and adults are invited to make and submit your own environmental-themed movie.  Deadline is March 26, 2010.
[more]

Residential Energy Assistance Program
Low income customers can lower their utility bills permanently and improve home comfort with our FREE program.
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Information About Utility Rates
Information about electric, natural gas, water, refuse, storm drain, and sewer connection fees
( Visit the utility home page )
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Solar Water Heating Program
Solar Water Heating systems are a cost-effective way to generate hot water for your home or business. The fuel they use—sunshine—is free.
[more]


Compact Fluorescent Lights and Mercury
Frequently Asked Questions about CFLs, their mercury content, and how to dispose of the bulbs.
[more]


Home Energy Analysis
Use this online energy analysis tool to identify the best way to save energy in your home.
( Home Energy Analysis )
[more]


Refrigerator Recycling Program
Let us pay you $35 to remove your older running refrigerator, taking this high energy user out of service permanently.
[more]


Automatic Bank Draft Program
Fast, convenient, and simple!  Bill payments made easy. Take advantage of our Automatic Bill Payment service, also known as "Bank Drafting."
( utilities forms and downloads )
[more]


Are You Wasting Energy with Phantom Loads?
Many televisions and other electronic equipment use almost as much power when they are off as when they are on.  Find out how to avoid wasting energy through this "phantom load."
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Furnace Replacement
Financial calculator on the payback to replace a furnace.
( visit the development center )
[more]


Utilities Contacts
View contact information, address info, or order a Utilities at a Glance brochure.
[more]


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City of Palo Alto City Hall - 250 Hamilton Ave, Palo Alto, CA 94301 | Main Telephone Number 650-329-2100 8am-5pm M-Th, Alt Fridays