For Emergencies, Call 9-1-1.  In case of a gas leak, call Dispatch at (650) 329-2579

In Person
For billing or program information:

City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
PHONE: (650) 329-2161

For project information:

City of Palo Alto Utilities
Electric, Water, Gas, Wastewater Engineering
1007 Elwell Court
Palo Alto, CA 94303
PHONE: (650) 566-4500/4501

By Mail
City of Palo Alto Utilities
Customer Service Center
PO Box 10250
Palo Alto, CA 94303

EMAIL US

Utilities Contacts

• Power Outages:                                                (650) 496-6914 (24 hours)
• Natural Gas, Water, and Wastewater:                 (650) 329-2579 (24 hours)
• Engineering (New Service/Service Changes/Construction Standards)                                                      (650) 566-4500/ 4501
• Utility Marketing (Energy & Water Efficiency)       (650) 329-2241
• Sewer Backups                                                 (650) 329-2579
  

Request our Utilities at a Glance Brochure
Need contact information for the utilities department?  Interested in facts and figures?  Get our "Utilities at a Glance" brochure.  Call (650) 329-2241 or e-mail cpau@cityofpaloalto.org

Power Outages – Rolling Blackouts
During all power outages, whether rolling blackouts or other unplanned outages, Palo Altans can call (650) 496-6914 for information about areas currently impacted.