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By making a voluntary donation via your utilities bill you can help your Palo Alto neighbors who are experiencing an unexpected hardship and can't pay their bill.
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Tips on Ways to Save Energy in the Summer
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View PDF )
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Utility customers were assigned new account numbers when the City launched its new utilities billing system in May.
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The City of Palo Alto has ways to help you with utility costs if you are experiencing financial hardship.
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Low income customers can lower their utility bills permanently and improve home comfort with our FREE program.
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Alternatives to lawn and other ways to reduce water waste.
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To See Information About Your Utility Usage and Bill On-Line
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Act now to stay comfortable during the colder weather while lowering natural gas costs.
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Solar Water Heating systems are a cost-effective way to generate hot water for your home or business. The fuel they use—sunshine—is free.
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The City of Palo Alto Utilities offers a 25 percent gas and electric discount to provide financial relief to residents who meet special medical or financial qualifications. Call the Customer Service Center at (650) 329-2333 for additional assistance or download an application form here.
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Tips for reducing energy use in your home.
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The City of Palo Alto Utilities (CPAU) is the only municipal utility in California that operates city-owned utility services that include electric, fiber optic, natural gas, water and wastewater services.
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related documents )
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View contact information, address info, or order a Utilities at a Glance brochure.
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This archive of current and previous month's utilities bill inserts allows our on-line utilites customers to review information they may have missed.
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The Facility Plan and Mitigated Negative Declaration (MND) for the Recycled Water System is Available
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Many televisions and other electronic equipment use almost as much power when they are off as when they are on. Find out how to avoid wasting energy through this "phantom load."
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Get a rebate for constructing an energy and water efficient home in Palo Alto.
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Renewable Energy Certificates from the large solar PV system at Roche to be used for green program
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Customers with natural gas meters who do not use the service may request a meter removal.
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Ways to prevent sewer backups and avoid expensive emergency plumbing.
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Learn how the Children's Library in Palo Alto is utilizing a geoexchange heat pump to heat and cool the building more efficiently.
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see how it all works )
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The Palo Alto Recycled Water Project (Project) is Phase 3 of the City of Palo Alto Water Reuse Program.
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Let us pay you $35 to remove your older running refrigerator, taking this high energy user out of service permanently.
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Business Water Conservation Programs.
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Current information on new fiber-ready properties, new backbone segments and splice points on our network and other system improvements.
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Fast, convenient, and simple! Bill payments made easy. Take advantage of our Automatic Bill Payment service, also known as "Bank Drafting."
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utilities forms and downloads )
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During Summer Months Here is what CPAU customers need to know about the situation, what Palo Alto is doing and what customers can do to help avert long term outages.
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The Power Content Label (PCL) is like a nutrition label to help consumers make informed decisions when selecting an energy service provider or energy product.
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utilities forms and publications )
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Read the summary report on achieved energy savings from Palo Alto and other California publicly owned utilities.
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Palo Alto’s Business New Construction (BNC) program is for new construction and renovation/remodeling.
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The Palo Alto Municipal Code incorporates a set of standards that are applied to any new or renovated landscape for commercial, industrial, multi-family common area, or City Facility projects with 1500 square feet of landscaped area. The Code requires that these plans meet the requirements of the City of Palo Alto Landscape Water Efficiency Standards before a building or grading permit is issued.
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We're proud to provide this community with water that meets or exceeds all state and federal standards for water quality, according to data reviewed and approved by the California Department of Health Services (DOHS).
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Available rates for natural gas fixed-term rate options
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