All Utilities Department Forms
Forms, applications, plans, ordinances, and miscellaneous publications from the Utilities Department. The pages below are only for downloading forms, applications, handouts, and other publications. If you need online forms, or general information such as hours of operation, instructions, descriptions of projects or programs, or other similar information, click the Utilities homepage link where available. Index of Downloads
1. Bill Inserts
2. Business 3. Emergency Water Supply Project 4. Environmental Rebates and Programs 5. Power Content Labels 6. Rate Schedules for the Utilities 7. Safety Information 8. Utilities Engineering 9. Utilities Rules and Regulations 10. Water Quality Reports
| All About Your Utilities
Learn more about Palo Alto’s homegrown utility services, its recent accomplishments and future plans.
Revision Date: 07/01/2007 | | |
| Before you dig...
Who to call to avoid accidentally damaging underground utilities.
Revision Date: 01/14/2009 | | |
Bill Inserts
A collection of current bill inserts in PDF format.
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| July 2009 Rate Changes Announcement
Read about all the rate changes that will take effect July 1, 2009 and the impacts on average utilities bills. Learn about ideas and programs available to help you manage your utility costs.
Revision Date: 06/23/2009 | | |
| July 2009 National Senior Summer Games
Come watch over 10,000 athletes from all across the United States this August at Stanford at the amazing National Senior Summer Games. Volunteers also needed to make this great event run smoothly.
Revision Date: 06/23/2009 | | |
| July 2009 Power Content Label
Every quarter the City of Palo Alto Utilities reports on the various sources for its electric supply purchases. You can see all the details of this "power content" here.
Revision Date: 06/23/2009 | | |
| June 2009 Home Efficiency Make-Over
This summer take advantage of Smart Energy rebates from the City to transform your home into an energy-efficient abode that saves you money and helps the planet. Whether you want to take small steps or make big changes, we have incentives for you.
Revision Date: 06/04/2009 | | |
| June 2009 Water Quality Report 2008
Annual report describing all of the City of Palo Alto's water sources, water content, conservation and related issues.
Revision Date: 06/04/2009 | | |
| May 2009 - FREE Summer Workshops
You are invited to attend these FREE workshops to help you learn more about energy efficiency, water wise landscaping and new solar technologies.
Revision Date: 04/16/2009 | | |
| May 2009 - Gas Safety
Although it is rare that a major natural gas leak will go undetected for long, we want to provide reliable delivery of gas and help you stay safe around natural gas pipelines in your community.
Revision Date: 04/16/2009 | | |
| May 2009 - Got Bugs?
Choose less toxic product for the healthy home and garden.
Revision Date: 04/16/2009 | | |
| May 2009 - There’s a ’s new truck in town.
Starting July 1, 2009, you’ll see a new truck in your neighborhood. GreenWaste of Palo Alto is the City’s new contractor for waste collection, transportation and processing services.
Revision Date: 04/16/2009 | | |
| Approved Backflow Testers
The following testers have met the Certified Tester requirements for the City of Palo Alto. The City in no way endorses any of the following services and does not guarantee their work. You may use any AWWA certified backflow assembly tester not listed on the list with prior approval from the City’s Cross-Connection Control Program. Testers interested in registering may contact the City at: PO Box 10250, City of Palo Alto, CA 94303, phone: (650) 496-5926,
Revision Date: 05/14/2009 | | |
| Draft EIR
Draft EIR for Emergency Water Supply and Storage Project
Revision Date: 07/24/2007 | | |
| Right Lights+ Flyer
Information on the Right Lights+ Energy Efficiency Program for Businesses
Revision Date: 09/18/2008 | | |
Commercial Advantage Program
We're offering rebates on a range of eligible equipment for every kind of business, so you can choose from our menu of eligible technologies and add up your benefits.
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| Chiller Rebate Description Catalog
A catalog of chiller descriptions and details on the procedure to apply for a rebate for installation of a high-efficiency chiller
Revision Date: 02/03/2009 | | |
| Two Speed Pool Controller
"NEW" Pool Products Eligible for Rebates - 2006 Two-Speed Controller Eligibility List - A two-speed controller must be purchased along with a two-speed or variable-speed pool pump and motor in order to qualify for the rebate.
Revision Date: 06/28/2006 | | |
| Two Speed Pool Pump Motor
"NEW" Pool Products Eligible for Rebates - 2006 CPAU Two-Speed Pump Motor Eligibility List - Must be a two-speed motor of equal or lesser HP than the HP of the existing single-speed pump and motor (if retrofit applicable)
Revision Date: 06/28/2006 | | |
| Variable Speed Pool Pump and Motor
"NEW" Pool Products Eligible for Rebates - 2006 CPAU Variable-Speed Pool Pump And Motor Eligibility List - Must be a two-speed or variable-speed pump and motor of equal or lesser HP than the HP of the existing single-speed pump and motor (if retrofit applicable) Must install or use a two-speed controller capable of controlling both speeds separately.
Revision Date: 06/28/2006 | | |
| 2009 PV Partners Guidebook
Guidebook for participants in PV Partners photovoltaic installation rebate program
Revision Date: 03/03/2009 | | |
| Commercial PV Inspection Checklist
Information and checklist for use in preparing for an inspection of a commercial photovoltaic (PV) installation
Revision Date: 12/16/2008 | | |
| Interconnection Agreement & Standards
Photovoltaic/Solar and Wind Electric Generating Facilities. Provide your name, installation address, equipment manufacturer and model number, total system output rating in kilowatts-AC, installation date, and contact phone and fax numbers on the agreement.
Revision Date: 07/18/2007 | | |
| Net Energy Metering Agreement
Provide your name, installation address, CPAU electric service account number, mailing address, and contact phone and fax numbers on the agreement.
Revision Date: 07/18/2007 | | |
| PV Partners Solar Program FAQ
Frequently asked questions about the Utilities Department's program to offer rebates for new photovoltaic (PV) systems
Revision Date: 03/30/2009 | | |
| SB1 Report
CPAU SB1 Report for period 7/1/07 to 3/31/08
Revision Date: 05/08/2008 | | |
| Summer 2009 Workshops
Summary of free summer workshops being offered June 11, 13, 16 & 27 on Solar Photovoltaics, Solar Water Heating, Home Efficiency Improvements and Alternatives to Water-guzzling Landscapes.
Revision Date: 05/07/2009 | | |
| 2008 Final Power Content Label
The final summary of the various power resources used by the City of Palo Alto Utilities in calendar year 2008.
Revision Date: 04/09/2009 | | |
Rates Schedules for Utilities
As part of the City's proposed 2007-08 budget, and after careful consideration of financial revenues, expenses and reserves, the following rate increases took effect in July 2007:
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| Compressed Natural Gas Service
This schedule applies to the sale of compressed natural gas (CNG) at the City-owned natural gas fueling stations to customers who use CNG for fueling CNG vehicles. Utility Rate Schedule G-10
Revision Date: 07/01/2009 | | |
| Municipal Electric Service
This schedule applies to service for buildings and facilities owned and/or operated by the City of Palo Alto. Utility Rate Schedule E-18
Revision Date: 07/01/2009 | | |
| Municipal Gas Service
This schedule applies to service buildings and facilities owned and/or operated by the City of Palo Alto and not currently served under G-11 or G-12. Utility Rate Schedule G-6
Revision Date: 07/01/2009 | | |
| Municipal Green Power Electric Service
This schedule applies to service for buildings and facilities owned and/or operated by the City of Palo Alto receiving power under the Palo Alto Green plan. Utility Rate Schedule E-18-G
Revision Date: 07/01/2009 | | |
| Street Lights
This schedule applies to street and highway lighting installations owned by any governmental agency other than the City of Palo Alto. Utility Rate Schedule E-14
Revision Date: 07/01/2009 | | |
| Unmetered Electrical Service
This schedule applies to unmetered service and other miscellaneous Electric Utility fees to various public agencies and private entities. Utility Rate Schedule E-16
Revision Date: 07/01/2009 | | |
| Dark Fiber Licensing Services ( For all new accounts after 9-18-2006 )
This rate schedule applies to customer created after September 18, 2006, and also may be elected at any time by customers existing prior to this date. This rate schedule applies to Fiber Optic services from the City of Palo Alto Utilities (CPAU) pertaining to the City's network (Backbone and associated connections). Utility Rate Schedule EDF-3
Revision Date: 09/18/2006 | | |
| Dark Fiber Licensing Services ( For existing accounts prior to 9-18-2006 )
This rate schedule applies to customer accounts established prior to September 18, 2006, unless the customer elects to apply the EDF-3 rate to the entire customer account. This rate applies to Fiber Optic services from the City of Palo Alto Utilities (CPAU) pertaining to the City's network (Backbone and associated connections). Utility Rate Schedule EDF-1
Revision Date: 07/01/2009 | | |
| Dark Fiber Service Connection Fees
This schedule applies to all connections, expansions, and upgrades to the City's Dark Fiber network (Backbone). Utility Rate Schedule EDF-2
Revision Date: 07/01/2008 | | |
| Electricity - Large Commercial Electric Service
This schedule applies to demand metered secondary electric service for large commercial customers with a maximum demand of at least 1,000 kilowatts per month per site, who have sustained this demand level at least three consecutive months during the last twelve months, and who have waived electric direct access eligibility. Utility Rate Schedule E-7
Revision Date: 11/01/2009 | | |
| Electricity - Large Commercial Electric Time of Use Service
This schedule applies to demand metered secondary electric service for commercial customers with a demand of at least 1,000 kilowatts per month per site, who have sustained this demand level at least three consecutive months during the last twelve months, and who have waived electric direct access eligibility. Utility Rate Schedule E-7 TOU
Revision Date: 07/01/2009 | | |
| Electricity - Large Commercial Green Power Electric Service
This schedule applies to demand metered electric service for large commercial customers who receive power under the Palo Alto Green plan and have waived electric direct access eligibility. Utility Rate Schedule E-7-G
Revision Date: 07/01/2009 | | |
| Electricity - Medium Commercial Electric Service
This schedule applies to demand metered secondary electric service for commercial customers with a maximum demand below 1,000 kilowatts who have waived electric direct access eligibility. Utility Rate Schedule E-4
Revision Date: 07/01/2009 | | |
| Electricity - Medium Commercial Electric Time of Use Service
This schedule applies to demand metered secondary electric service for commercial customers with a demand between 500 and 1,000 kilowatts who have sustained this level of usage for at least three consecutive months during the most recent 12 month period, and who have waived electric direct access eligibility. Utility Rate Schedule E-4 TOU
Revision Date: 07/01/2009 | | |
| Electricity - Medium Commercial Green Power Electric Service
This schedule applies to demand metered secondary electric service for commercial customers with a maximum demand below 1,000 kilowatts who receive power under the Palo Alto Green plan and have waived electric direct access eligibility. Utility Rate Schedule E-4-G
Revision Date: 07/01/2009 | | |
| Electricity - Small Commercial Green Power Electric Service
This schedule applies to non-demand metered electric service for small commercial customers and master-metered multi-family facilitied receiving retail energy services from the City of Palo Alto Utilities under the Palo Alto Green plan. Utility Rate Schedule E-2-G
Revision Date: 07/01/2009 | | |
| Natural Gas - Commercial Natural Gas
This schedule applies to non-residential customers who use less than 250,000 therms per year at a single address. Utility Rate Schedule G-2
Revision Date: 07/01/2009 | | |
| Natural Gas - Gas for Electric Generation Services
This schedule applies to customer-owned power generating facilities who have retained gas direct access eligibility. Gas supplied under this schedule is only available for the electric generation portion of the customer’s load purchases.
Revision Date: 02/25/2009 | | |
| Refuse - Commercial Refuse Collection
This schedule applies to all occupied establishments other than domestic dwelling as required by City ordinance. Utility Rate Schedule R-2
Revision Date: 07/01/2009 | | |
| Refuse - Commercial Refuse Collection
This schedule applies to commercial establishments and multi-unit apartment dwellings using refuse containers rented from the contractor. Utility Rate Schedule R-3
Revision Date: 07/01/2009 | | |
| Storm Drain - General Storm Drain and Surface Water Drainage
This schedule applies to all storm and surface water drainage service, excepting only those users and to the extent that they are constitutionally exempt under the Constitution of the State of California or who are determined to be exempt pursuant to Rule and Regulation 25. Utility Rate Schedule D-1
Revision Date: 07/01/2008 | | |
| Water - General Non-Residential Water Service
This schedule applies to non-residential water service in the City of Palo Alto and its distribution area. This schedule is also applicable to multi-family residential customers served through a master meter. Utility Rate Schedule W-4
Revision Date: 07/01/2009 | | |
| Water - Irrigation Water Service
This schedule applies to non-residential water service supplying dedicate irrigation meters in the City of Palo Alto and its distribution area. Utility Rate Schedule W-7
Revision Date: 07/01/2009 | | |
| Fire Service Connections
This schedule applies to all public fire hydrants and private fire service connections. Utility Rate Schedule W-3
Revision Date: 11/01/2008 | | |
| Hauled Liquid Waste Charges
This schedule applies to wastes as defined in Rule and Regulation 23. Utility Rate Schedule S-4
Revision Date: 07/01/2002 | | |
| Reclaimed Water Service and Hauling
This schedule applies to all reclaimed water service including reclaimed water available for hauling for uses specified by Order No. 93-160 issued by the California State Regional Water Quality Control Board on December 15, 1993.
Revision Date: 11/01/2008 | | |
| Water Service from Fire Hydrants
This schedule applies to all water taken from fire hydrants for construction, maintenance, and other uses in conformance with provisions of a Hydrant Meter Permit. Utility Rate Schedule W-2
Revision Date: 07/01/2009 | | |
| Electricity - Residential Electric Service
This schedule applies to separately metered single-family residential dwellings receiving retail energy services from the City of Palo Alto. Utility Rate Schedule E-1
Revision Date: 07/01/2009 | | |
| Electricity - Residential Green Power Electric Service
This schedule applies to separately metered single-family residential dwellings receiving retail energy services from the City of Palo Alto Utilities under the Palo Alto Green plan. Utility Rate Schedule E-1-G
Revision Date: 07/01/2009 | | |
| Natural Gas - Residential Gas Service
This schedule applies to natural gas service to individually metered single family premises, including those separately metered in a multi-family complex. Utility Rate Schedule G-1
Revision Date: 07/01/2009 | | |
| Storm Drain - General Storm Drain and Surface Water Drainage
This schedule applies to all storm and surface water drainage service, excepting only those users and to the extent that they are constitutionally exempt under the Constitution of the State of California or who are determined to be exempt pursuant to Rule and Regulation 25. Utility Rate Schedule D-1
Revision Date: 07/01/2008 | | |
| Customer Deposits
This schedule applies to customers within the City limits of Palo Alto who may or may not be th recorded owner of the real property and are required to provide a deposit by the Utility. Utility Rate Schedule C-2
Revision Date: 07/01/1992 | | |
| Dark Fiber Service Connection Fees
This schedule applies to all connections, expansions, and upgrades to the City's Dark Fiber network (Backbone). Utility Rate Schedule EDF-2
Revision Date: 07/01/2009 | | |
| Electric Service Connection Fees
This schedule applies to all connections, expansions, and upgrades to the City's electric distribution system except those that serve street lighting or traffic signals. Utility Rate Schedule E-15
Revision Date: 08/08/2008 | | |
| Gas Service Connection Fees
Inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule G-5
Revision Date: 08/08/2008 | | |
| Utility Service Calls
Service calls and other service work rates. Utility Rate Schedule C-1
Revision Date: 07/01/2009 | | |
| Wastewater Service Connection Fees
Inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule S-5
Revision Date: 07/06/2009 | | |
| Water Service Connection Fees
Inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule W-5
Revision Date: 07/06/2009 | | |
| 2008 Residential Customer Survey Report Of Findings
This report summarizes and highlights the findings of City of Palo Alto Public Utilities’ early 2008 survey among residential customers. This is the third time Palo Alto has conducted a survey of this type, with its initial benchmark study first done in 2002, also in conjunction with the CMUA Statewide Survey of Residential Customer Satisfaction.
Revision Date: 06/21/2006 | | |
Safety Information
Downloadable Utilities safety publications dealing with Electricity, Gas, Water and Wastewater.
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| Call Before You Dig
General information on calling the city before breaking ground for various projects ranging from landscaping to construction.
Revision Date: 01/14/2009 | | |
| Electrical Safety Tips
Electricity enhances and eases our lives, but can also hurt us through incorrect or careless use.
Revision Date: 07/16/2007 | | |
| Gas Safety Brochure 2009
2009 Revision of Gas Safety Brochure outlining all key contact numbers, precautions to take and awareness issues for residents and businesses to live safely using natural gas.
Revision Date: 05/12/2009 | | |
| Whole House Gas Test
Required upon completion of the installation, alteration, or repair of any gas piping.
Revision Date: 09/29/2008 | | |
| FAQ's on Water Supply Agreement
Frequently Asked Questions about the Water Supply Agreement Between the City and County of San Francisco and Wholesale Customers in Alameda, San Mateo and Santa Clara Counties
Revision Date: 05/13/2009 | | |
Utilities Rules and Regulations
Utilities' rules and regulations for City of Palo Alto Utilities (CPAU) customers, as approved by City Council through the annual budget process. These utilities rules and regulations will be updated as changes occur.
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| 2009 Gas Leak Survey Map
A map highlighting the areas that will be covered in the 2009 walking gas leak survey.
Revision Date: 03/10/2009 | | |
| 2003 Report
Water Quality Report 2003
Revision Date: 07/24/2007 | | |
| 2004 Report
Water Quality Report 2004
Revision Date: 07/24/2007 | | |
| 2005 Report
Water Quality Report 2006
Revision Date: 07/24/2007 | | |
| 2006 Report
Water Quality Report 2006
Revision Date: 07/24/2007 | | |
| 2007 Report
Water Quality Report 2007
Revision Date: 06/03/2008 | | |
| Recycled Water Facility Plan
Recycled Water Facility Plan
State Water Resources Control Board Water
Recycling Funding Program No. 3229-010
Revision Date: 03/13/2009 | | |
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