City of Palo Alto Homepage
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Location:
250 Hamilton Avenue
Palo Alto, CA 94301
Telephone:
Phone: 650-329-2161
Fax: 650-617-3142
Hours:
Mon-Thu 7:30-5:30 PM
Fri 8-5pm (Closed Alt Fri.)
Facts, Figures, Tips and Projects

We offer a variety of programs and services to our utility customers such as rebates for resource efficiency in your home or business, customized energy use reduction strategies through our online Home Energy Analysis program, online account viewing, automatic bill payment through Bank Drafting and rate assistance if you experience an unexpected financial hardship



Let Us Hear From You!
We appreciate receiving comments and suggestions from the community. Please take a moment to let us know how we can improve our service.

City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
Phone: 650-329-2161

Water Saving Info
Alternatives to lawn and other ways to reduce water waste.
[more]
Don't waste water. Avoid run-off.

My Utilities Account is Currently Unavailable
To See Information About Your Utility Usage and Bill On-Line
[more]


Reduce High Winter Gas Bills
Act now to stay comfortable during the colder weather while lowering natural gas costs.
[more]


Photovoltaic (PV) Partners Program

CPAU customers can get rebates for installing solar photovoltaic (PV) systems.


( pv forms and downloads )
[more]


Information About Utility Rates
Information about electric, natural gas, water, refuse, storm drain, and sewer connection fees
( Visit the utility home page )
[more]


Emergency Water Supply and Storage Project
Learn more about the Project and the November 2007 Ballot Measure
( emergency water supply and storage faq page )
[more]

PaloAltoGreen Program
The affordable way to support 100% clean wind and solar power. 
( visit the paloaltogreen home page )
[more]
Windmill

About CPAU
The City of Palo Alto Utilities (CPAU) is the only municipal utility in California that operates city-owned utility services that include electric, fiber optic, natural gas, water and wastewater services.
( related documents )
[more]


Energy Saving Tips
Tips for reducing energy use in your home.
[more]


Utilities Contacts
View contact information, address info, or order a Utilities at a Glance brochure.
[more]


Recycled Water System Facility Plan and Mitigated Negative Declaration
The Facility Plan and Mitigated Negative Declaration (MND) for the Recycled Water System is Available
[more]

Are You Wasting Energy with Phantom Loads?
Many televisions and other electronic equipment use almost as much power when they are off as when they are on.  Find out how to avoid wasting energy through this "phantom load."
[more]

Residential New Construction Incentive
Get a rebate for constructing an energy and water efficient home in Palo Alto.
[more]


How To Keep Your Sanitary Sewer Working Properly
Ways to prevent sewer backups and avoid expensive emergency plumbing.
[more]

Geoexchange Heat Pump (GSHP)
Learn how the Children's Library in Palo Alto is utilizing a geoexchange heat pump to heat and cool the building more efficiently.
( see how it all works )
[more]


Palo Alto Recycled Water Project
The Palo Alto Recycled Water Project (Project) is Phase 3 of the City of Palo Alto Water Reuse Program.
[more]


Commercial Fiber Optics Service
Current information on new fiber-ready properties, new backbone segments and splice points on our network and other system improvements.
[more]


Utilities Rules and Regulations
Here is a listing of the current rules and regulations for City of Palo Alto Utilities (CPAU) customers.
( visit Utilities Publications )
[more]


Informative and Useful Brochures
A listing of some informative brochures in PDF format available for download
( visit Utilities Publications )
[more]

Electricity Reliability During Summer Months in California
During Summer Months Here is what CPAU customers need to know about the situation, what Palo Alto is doing and what customers can do to help avert long term outages.
[more]

Power Content Label
The Power Content Label (PCL) is like a nutrition label to help consumers make informed decisions when selecting an energy service provider or energy product.
( utilities forms and publications )
[more]


Your Home
There are many ways that CPAU can help you around your home.
( utilities faqs )
[more]


Landscape Efficiency Standards
The Palo Alto Municipal Code incorporates a set of standards that are applied to any new or renovated landscape for commercial, industrial, multi-family common area, or City Facility projects with 1500 square feet of landscaped area. The Code requires that these plans meet the requirements of the City of Palo Alto Landscape Water Efficiency Standards before a building or grading permit is issued.
[more]


Water Quality Report
We're proud to provide this community with water that meets or exceeds all state and federal standards for water quality, according to data reviewed and approved by the California Department of Health Services (DOHS).
[more]


Furnace Replacement
Financial calculator on the payback to replace a furnace.
( visit the development center )
[more]


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City of Palo Alto City Hall - 250 Hamilton Ave, Palo Alto, CA 94301 | Main Telephone Number 650-329-2100 8am-5pm M-Th, Alt Fridays