City of Palo Alto Homepage
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Contact Us
Location:
250 Hamilton Avenue
Palo Alto, CA 94301
Telephone:
Phone: 650-329-2161
Fax: 650-617-3142
Hours:
Mon-Thu 7:30-5:30 PM
Fri 8-5pm (Closed Alt Fri.)
Utilities Contacts

For more information or assistance, please contact us.

IN PERSON
City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
PHONE: 650-329-2161

BY MAIL
City of Palo Alto Utilities
Customer Service Center
PO Box 10250
Palo Alto, CA 94303

EMAIL US

UTILITIES CONTACTS

  • Power Outages 650-496-6914 (24 hours)
  • Natural Gas and Water Leaks, and Wastewater Backups 650-329-2579 (24 hours)
  • Engineering (Construction Standards) 650-566-4500
  • Utility Marketing Services (Resource Efficiency Programs) 650-329-2241

REQUEST OUR EMERGENCY CONTACT MAGNET
Keep handy the phone numbers for Palo Alto emergencies such as power outages, sewer backups, natural gas leaks and flooding storm drains. Call 650-329-2161 or email cpau@cityofpaloalto.org

POWER OUTAGES - ROLLING BLACKOUTS
During all power outages, whether rolling blackouts or other unplanned outages, Palo Altans can call 650-496-6914 for information about areas currently impacted.

CITY OF PALO ALTO COMMERCIAL FIBER
Key Account Rep
City of Palo Alto Utilities
250 Hamilton Avenue, 3rd Floor
PH: 650-329-2275
EMAIL: darkfiber@cityofpaloalto.org
WEB: Commercial Fiber

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We appreciate receiving comments and suggestions from the community. Please take a moment to let us know how we can improve our service.

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City of Palo Alto City Hall - 250 Hamilton Ave, Palo Alto, CA 94301 | Main Telephone Number 650-329-2100 8am-5pm M-Th, Alt Fridays