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Service Hours
Paying Your Bill Financial Assistance to Pay Bills Other Useful Links Who Do I Contact With Questions? | | Let Us Hear From You!
We appreciate receiving comments and suggestions from the community. Please take a moment to let us know how we can improve our service. | We appreciate receiving comments and suggestions from the community. Please take a moment to let us know how we can improve our service. City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
Phone: 650-329-2161
Fax: (650) 617-3142 Counter and Phone Hours:
Mon-Thu 7:30 a.m. to 5:30 p.m.
Friday 8:00 a.m. to 5:00 p.m.
Note: On the 2nd and 4th Wednesdays of each month, the phones will not be answered until 8:00 a.m. due to staff meetings.
E-mail: UtilitiesCustomerService@cityofpaloalto.org HELP OUR UTILITIES CREWS HELP YOU!
If you have a dog, please
post signs on your gates.
Utilities workers often need access to your yard for reasons ranging from meter-reading to emergency repair of damaged power lines or pipes. Knowing in advance whether a dog is in the yard, lets them plan and avoid injury. Help our Utilities crews do the work you need them to do! | | | |
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City of Palo Alto City Hall - 250 Hamilton Ave, Palo Alto, CA 94301 | Main Telephone Number 650-329-2100 8am-5pm M-Th, Alt Fridays |
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