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Engineering & Ops at Work--- Improvement Projects & Starting New Services If you need a new electric, water, gas or wastewater service or a meter installation due to new construction, addition or remodeling of a building in Palo Alto, look here.  Also visit here for updates on Utilities capital projects that might be in your neighborhood. New Service Application Forms & Guidelines Electric Service Requirements Electric Vehicles---info and Charger Requirements Water, Gas & Wastewater Utility Standards Service Connection Fees FAQs for Utility Services Applications Backflow (Cross-Connection) Device Installation FAQs for Major Construction Utility Projects Emergency Water Supply System Upgrade Other Current Major Utility Projects About Us: Director Valerie Fong welcomes you on behalf of all City of Palo Alto Utilities (CPAU) employees.  CPAU is the only city-owned utility in California that operates its own utilities including electric, fiber optic, natural gas, water and wastewater services.  We have been providing quality services to the citizens and businesses of Palo Alto since 1896.

Emergency numbers: 
9-1-1 for emergencies 
(650) 496-6914 to report electrical outages
(650) 329-2579 to report water or gas problems
(650) 496-6995 to report sewer problems (before you call your plumber!)

Remember:
All Utilities staff and crews carry City ID cards, and you can request to see the cards before allowing access to your property. Also, if you are concerned about whether any vendor or contractor who claims to represent the City is legitimate, please call us at (650) 329-2241 to find out.