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Location:
250 Hamilton Avenue
Palo Alto, CA 94301
Telephone:
Phone: 650-329-2161
Fax: 650-617-3142
Hours:
Mon-Thu 7:30-5:30 PM
Fri 8-5pm
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UTILITY EMERGENCIES: 911
GAS LEAKS: 650-329-2579
Power Outage Info: 650-496-6914

how may we help you?  

Bill Payment & Customer Service
 

Service Disruption & Safety Tips

Rebate & Sustainability Programs

News & Contact Information

Engineering & Ops at Work---
Improvement Projects & Starting New Services

If you need a new electric, water, gas or wastewater service or a meter installation due to new construction, addition or remodeling of a building in Palo Alto, look here.  Also visit here for updates on Utilities capital projects that might be in your neighborhood.

About Us:
Director Valerie Fong welcomes you on behalf of all City of Palo Alto Utilities (CPAU) employees.  CPAU is the only city-owned utility in California that operates its own utilities including electric, fiber optic, natural gas, water and wastewater services.  We have been providing quality services to the citizens and businesses of Palo Alto since 1896.

Emergency numbers: 
9-1-1 for emergencies 
(650) 496-6914 to report electrical outages
(650) 329-2579 to report water or gas problems
(650) 496-6995 to report sewer problems (before you call your plumber!)

Remember:
All Utilities staff and crews carry City ID cards, and you can request to see the cards before allowing access to your property. Also, if you are concerned about whether any vendor or contractor who claims to represent the City is legitimate, please call us at (650) 329-2241 to find out. 

Power, Gas & Fiber Optic Service DisruptionsNo outages at this time.
Planned Electrical Outages for System ImprovementsThree month conversion project (March through June) includes specific outages in south Palo Alto. 
PG&E Gas Pipeline Work in Palo AltoMajor project to replace PG&E Transmission Line #109 (Charleston Rd and Miranda Ave) begins week of June 11th. Other projects near Highway 101.
Your Utilities and Pending Rate ChangesThis "owners guide" for Palo Alto residents gives an overview of pending rate changes in the context of key values and supply issues.
Emerging Tech Innovation Test BedHave an idea for a program or technology that you would like to get City and Utilities Department support to study or implement?  Apply to our new Tech Innovation program.
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Business Utility RatesCrossbores - Gas Pipeline and Sewer Inspection ProgramEngineering and OperationsFinancial Assistance ProgramMeter Reading FormMy Utilities Account LoginResidential Rates
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City of Palo Alto City Hall - 250 Hamilton Ave, Palo Alto, CA 94301 | Main Telephone Number 650-329-2100 8am-5pm M-Th, Alt Fridays