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Wireless Internet Access FAQ's

All branches have a wireless network available to users with a wireless-enabled laptop. Here are some frequently asked questions about the wireless network at the libraries.

Can I print from the wireless network?
Printing from the wireless network is enabled at all locations. Find out how to add a printer.

How does the wireless work?
Wireless access points located throughout the library communicate with your wireless device. You should be able to connect almost anywhere in the building. When your wireless network card senses a signal, a message may appear on your screen indicating a wireless network is available. The library wireless network is called "PACL".   Open your web browser. If your laptop does not have wireless built-in, you can install a WiFi-compatible network card. The Library cannot guarantee your equipment will work with the Library's network.

Will I need any special settings or passwords to connect?
No special encryption settings, user names, or passwords are required.

Is my information safe while using wireless?
Your information is not protected while using wireless, unless you are connected to a web page that employs encryption (stores, banks, etc.) Keep this in mind if you are accessing sensitive business or personal information.

Are there any restrictions on my use of the Internet?
Wireless users agree to abide by the Library's Internet Use Policy (pdf file) which prohibits abusive or illegal activity while using the Library's Internet service.  The Library assumes no responsibility for the safety of equipment or for laptop configurations, security, or data files resulting from connection to the Library's network.

Is the library's wireless network secured?
No, the Library's wireless network is not secure. Information sent from or to your laptop can be captured by anyone else with a wireless device and the appropriate software, within three hundred feet.

Can I send email over the wireless network?
If you are using a web-based email service (Hotmail, Yahoo, etc), you will be able to send emails.  If you are using a client-based SMTP server that utilizes some SPAM filters, your emails may be blocked.

Can the library help me configure my computer?
Sorry, everyone's computer is different and you are responsible for knowing how to configure your own equipment. Below are some basic troubleshooting techniques, but you should contact your hardware or software provider for any additional assistance:

  • You will need a WiFi-compliant 802.11b or g wireless Ethernet device installed in your laptop or a laptop with built-in WiFi capability.
  • Set your TCP client software to obtain addresses automatically from a server.
  • Install and configure TCP/IP software by opening the Network icon in the Control Panel. Under Protocol settings, add TCP/IP. Set the IP address to obtain an IP address automatically. Leave all other fields blank. Restart the laptop for the changes to take effect.
Troubleshooting Windows Vista Systems

Troubleshooting Windows NT, XP, and Windows 2000 Systems

  • Go to Start, Run and type: CMD. Click OK. A command prompt window will appear.
  • Type the following in the command prompt window:
  • ipconfig/all: Displays the full configuration information
  • ipconfig/release: Releases the IP address
  • ipconfig/renew: Renews the IP address
Troubleshooting Windows 95 and Windows 98 Systems

  • Go to Start, Run and type: WINIPCFG. Click OK. The IP configuration window will appear. Click on the More Info button. If you are having an IP conflict, click on the Release All button to release the current IP and then click on the Renew All button.
Troubleshooting Apple Macintosh Powerbooks or iBooks

  • Your laptop must have the MacTCP Control Panel installed. This control panel comes with recent versions of the system software and should be pre-installed.
  • If you have other MacTCP configurations that you would like to save, MacTCP Switcher is a useful utility for storing several set-ups.
  • To configure your MacTCP, choose to Connect via Ethernet.
These services are made possible in part by a Cable Co-op Grant under the Friends of the Palo Alto Library "9 Libraries" Project. The grant funded the purchase of wireless equipment and printers.



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