The Resource Record
portrays each agency, organization, and program in a uniform manner so that you
can more easily compare information about the resources in the Family Resources
database. The information is updated by the agency, organization or program
sponsor on a yearly basis, in quarterly cycles. To link directly to a resource's
website you can click the URL (if available).
Description: For over 35 years, Americans have been contacting the Federal Information Center, now known as the FCIC’s National Contact Center (NCC), to get answers to their questions about their government. Initially, the telephone service was available only via local telephone numbers in key metropolitan areas. But since 1990, the NCC has responded to public inquiries via a nationwide toll-free telephone number, 1 (800) FED-INFO. The NCC responds to over 6,000 general information requests every business day, either providing the information directly or locating the source of assistance for the caller.
The National Contact Center (NCC) has two main functions for the FCIC: responding to telephone and e-mail inquiries about Federal programs, benefits, and services, and processing telephone requests for consumer publications. Trained staff field the calls from 8 a.m. to 8 p.m. eastern time, Monday through Friday, except Federal holidays. New in 2003, the NCC began accepting e-mail inquiries through our partners at FirstGov.gov. E-mail inquiries are answered within 2 business days. Recorded information on frequently requested subjects is available around the clock.
